Overview
On Site
USD 60,000.00 - 70,000.00 per year
Full Time
Skills
Microsoft Excel
Conflict Resolution
Problem Solving
Issue Tracking
IT Security
Management
Backup
Collaboration
Onboarding
End-user Training
Customer Service
Communication
Computer Hardware
Multitasking
Microsoft Windows
Active Directory
Microsoft Office
Endpoint Protection
Computer Science
Technical Support
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for an experienced IT Support Analyst to join our team in Columbia, South Carolina. In this role, you will provide technical assistance to end-users, ensuring systems and devices operate seamlessly across multiple locations. If you excel in problem-solving and have a passion for technology and customer service, we invite you to contribute to our dynamic IT environment.
Responsibilities:
Deliver comprehensive technical support to end-users, addressing and resolving hardware, software, and IT-related issues via a ticketing system.
Escalate unresolved or complex technical problems to the IT Director for advanced troubleshooting.
Install, configure, upgrade, and maintain hardware, software, and peripheral devices for both onsite and remote users.
Manage user accounts by creating, modifying, and disabling access while adhering to internal security policies.
Ensure adherence to IT security protocols and organizational policies to safeguard systems and data.
Provide onsite IT support at branch locations, requiring occasional travel.
Monitor endpoint management systems and ensure the proper functioning of backup processes.
Collaborate with third-party vendors to address warranty and technical service needs.
Assist with onboarding new employees, delivering user training, and contributing to IT-related projects.
Requirements
Strong aptitude for customer service with excellent written and verbal communication skills.
Proficiency in diagnosing and resolving issues with IT systems, hardware, and software.
Ability to multitask and prioritize workloads effectively in a fast-paced environment.
Physical capability to lift up to 50 lbs and climb ladders when required.
Familiarity with tools such as Windows 10, Active Directory, Office 365, and endpoint security solutions.
Associate degree required; a bachelor's degree in Computer Science or a related field is preferred.
Minimum of 2-3 years of experience in IT support or a similar technical role.
Valid driver's license with a clean driving record and willingness to travel as needed.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for an experienced IT Support Analyst to join our team in Columbia, South Carolina. In this role, you will provide technical assistance to end-users, ensuring systems and devices operate seamlessly across multiple locations. If you excel in problem-solving and have a passion for technology and customer service, we invite you to contribute to our dynamic IT environment.
Responsibilities:
Deliver comprehensive technical support to end-users, addressing and resolving hardware, software, and IT-related issues via a ticketing system.
Escalate unresolved or complex technical problems to the IT Director for advanced troubleshooting.
Install, configure, upgrade, and maintain hardware, software, and peripheral devices for both onsite and remote users.
Manage user accounts by creating, modifying, and disabling access while adhering to internal security policies.
Ensure adherence to IT security protocols and organizational policies to safeguard systems and data.
Provide onsite IT support at branch locations, requiring occasional travel.
Monitor endpoint management systems and ensure the proper functioning of backup processes.
Collaborate with third-party vendors to address warranty and technical service needs.
Assist with onboarding new employees, delivering user training, and contributing to IT-related projects.
Requirements
Strong aptitude for customer service with excellent written and verbal communication skills.
Proficiency in diagnosing and resolving issues with IT systems, hardware, and software.
Ability to multitask and prioritize workloads effectively in a fast-paced environment.
Physical capability to lift up to 50 lbs and climb ladders when required.
Familiarity with tools such as Windows 10, Active Directory, Office 365, and endpoint security solutions.
Associate degree required; a bachelor's degree in Computer Science or a related field is preferred.
Minimum of 2-3 years of experience in IT support or a similar technical role.
Valid driver's license with a clean driving record and willingness to travel as needed.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.