Overview
On Site
USD 52,300.00 - 92,230.00 per year
Full Time
Skills
Information Systems
IT Infrastructure
IDS
Operations Management
Servers
Storage
HPC
Network
Telecommunications
Break/Fix
Service Level
Audiovisual
Computer Hardware
Adaptability
Conflict Resolution
Problem Solving
Analytical Skill
Attention To Detail
Organizational Skills
Management
Collaboration
Motivation
Issue Tracking
Incident Management
Problem Management
Business Process Management
Workflow
Technical Communication
FOCUS
Communication
Innovation
SAFE
Boost
Jersey
Training
Life Insurance
Job Details
Job Description
The IT Infrastructure Delivery Services (IDS) technician be responsible for execution of Infrastructure operational management. This technician will also support all Infrastructure activities in the Central Region within the Enterprise IT.
Partner with Enterprise IT Core Services teams to manage the core infrastructure (servers/storage, HPC, network/telecom, Audio Visual, and desktop assets) for optimal uptime.
Provide break fix activities requiring touch labor per applicable service level agreements.
Provide annual hardware refresh activities.
Deploy end user assets for new employees and interns.
Provide audio/visual services requiring onsite presence.
Basic Qualifications
IT Product Knowledge: Working knowledge of IT products and solutions that support the outcomes of 1LMX
Deployment Experience: Experience participating in large-scale deployments, including:
o Software deployments
o Hardware deployments
o Infrastructure deployments
Communication Skills: Excellent written and verbal communication skills, with a focus on executive-level communications
Interpersonal Skills: Strong communication and interpersonal skills, with the ability to work effectively with others
Adaptability: Ability to work in a fast-paced and dynamic environment, with a strong ability to adapt to changing priorities
Problem-Solving: Strong problem-solving and analytical skills, with the ability to analyze complex issues and develop effective solutions
Attention to Detail: Strong attention to detail and organizational skills, with the ability to manage multiple tasks and priorities
Collaboration: Demonstrated ability to work across organizational boundaries and geographical locations to collaborate with and influence others
Motivation: Motivated, energetic self-starter who is comfortable working in a fast-paced environment
Desired skills
IT Service Central: Knowledge of IT Service Central ticketing system, including incident management and problem management
Enterprise Operations: Knowledge of Enterprise Operations business applications, including business process management and workflow automation
Technical Communication: Experience communicating technical information to a non-technical audience, with a focus on clear and concise communication
EEO
Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.
The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.
*
At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work.
With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility.
If this sounds like a culture you connect with, you're invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications.
Other Important Information
By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
Work Schedule Information
Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.
National Pay Statement
Pay Rate: The annual base salary range for this position in California and New York (excluding most major metropolitan areas), Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, Vermont, Washington or Washington DC is $52,300 - $92,230. For states not referenced above, the salary range for this position will reflect the candidate's final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer. Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays. (Washington state applicants only) Non-represented full-time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year. This position is incentive plan eligible.
Premium Pay Statement
Pay Rate: The annual base salary range for this position in most major metropolitan areas in California and New York is $60,200 - $104,190. For states not referenced above, the salary range for this position will reflect the candidate's final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer. Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays. This position is incentive plan eligible.
The IT Infrastructure Delivery Services (IDS) technician be responsible for execution of Infrastructure operational management. This technician will also support all Infrastructure activities in the Central Region within the Enterprise IT.
Partner with Enterprise IT Core Services teams to manage the core infrastructure (servers/storage, HPC, network/telecom, Audio Visual, and desktop assets) for optimal uptime.
Provide break fix activities requiring touch labor per applicable service level agreements.
Provide annual hardware refresh activities.
Deploy end user assets for new employees and interns.
Provide audio/visual services requiring onsite presence.
Basic Qualifications
IT Product Knowledge: Working knowledge of IT products and solutions that support the outcomes of 1LMX
Deployment Experience: Experience participating in large-scale deployments, including:
o Software deployments
o Hardware deployments
o Infrastructure deployments
Communication Skills: Excellent written and verbal communication skills, with a focus on executive-level communications
Interpersonal Skills: Strong communication and interpersonal skills, with the ability to work effectively with others
Adaptability: Ability to work in a fast-paced and dynamic environment, with a strong ability to adapt to changing priorities
Problem-Solving: Strong problem-solving and analytical skills, with the ability to analyze complex issues and develop effective solutions
Attention to Detail: Strong attention to detail and organizational skills, with the ability to manage multiple tasks and priorities
Collaboration: Demonstrated ability to work across organizational boundaries and geographical locations to collaborate with and influence others
Motivation: Motivated, energetic self-starter who is comfortable working in a fast-paced environment
Desired skills
IT Service Central: Knowledge of IT Service Central ticketing system, including incident management and problem management
Enterprise Operations: Knowledge of Enterprise Operations business applications, including business process management and workflow automation
Technical Communication: Experience communicating technical information to a non-technical audience, with a focus on clear and concise communication
EEO
Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.
The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.
*
At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work.
With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility.
If this sounds like a culture you connect with, you're invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications.
Other Important Information
By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
Work Schedule Information
Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.
National Pay Statement
Pay Rate: The annual base salary range for this position in California and New York (excluding most major metropolitan areas), Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, Vermont, Washington or Washington DC is $52,300 - $92,230. For states not referenced above, the salary range for this position will reflect the candidate's final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer. Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays. (Washington state applicants only) Non-represented full-time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year. This position is incentive plan eligible.
Premium Pay Statement
Pay Rate: The annual base salary range for this position in most major metropolitan areas in California and New York is $60,200 - $104,190. For states not referenced above, the salary range for this position will reflect the candidate's final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer. Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays. This position is incentive plan eligible.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.