Overview
USD 65.00 - 75.00 per hour
Full Time
Skills
AS/400 Control Language
Common Lisp
Oracle Linux
MES
Information Assurance
Information Architecture
Impact Analysis
Business Objects
SAP LE
Documentation
LES
Customer Engagement
ITIL
IBM WebSphere MQ
Operating Systems
Active Directory
.NET
Service Delivery
User Experience
Computer Engineering
IT Asset Management
Productivity
Personas
Accessibility
Regulatory Compliance
Technical Support
Artificial Intelligence
Procurement
EDS
MVP
Web Portals
Incident Management
Change Request Management
Knowledge Management
Asset Management
Agile
Onboarding
Collaboration
Development Testing
Adapter
Workflow
TSO
GRID
BMC
Apache Helix
IT Service Management
Network
Knowledge Transfer
Management
System Requirements
Requirements Analysis
Software Design
Joint Application Design
Testing
Reporting
Test Plans
Test Cases
Acceptance Testing
Systems Analysis
Security Clearance
Job Details
Remarque : Seules les ressources qualifies seront contactes.
Comptences cls
Description
Aperu
Une initiative d'entreprise vise mettre en ?uvre un modle de service de bureau volutif afin d'amliorer la prestation de services et l'exprience utilisateur grce une bote outils numrique adapte aux personas. Le projet standardisera l'ingnierie des postes de travail, la gestion des actifs informatiques et les services de soutien, tout en introduisant l'automatisation et l'auto-service via des outils IA.
Porte et objectifs
Le projet comprend :
Dveloppement d'un modle de service de bureau d'entreprise (EDS)
Mise en ?uvre de botes outils bases sur les personas, garantissant scurit, accessibilit et conformit
Amlioration du soutien informatique par l'automatisation et les outils IA
Mise en place d'un modle complet de gestion des actifs et d'approvisionnement agile
Exigence technique
Une expertise spcialise est requise pour configurer l'outil BMC Helix ITSM et soutenir la cration d'un produit minimum viable (MVP) pour la plateforme EDS. Le MVP inclura :
Portail utilisateur final
Gestion des incidents
Gestion des demandes
Gestion des connaissances
Gestion des actifs
Responsabilits
Aider la configuration des modules BMC Helix ITSM
Soutenir le dveloppement itratif et Agile pour l'intgration des premiers partenaires
Collaborer l'architecture et la mise en ?uvre de la Phase 1; les tches de la Phase 2 suivront
Analystes de systmes (SA)
Les programmeurs/analystes seront responsables du dveloppement, des tests et du dploiement du modle de service de bureau d'entreprise pour le client et un partenaire supplmentaire.
Installation et configuration de TSO et Dev Studio dans jusqu' trois environnements, y compris les adaptateurs et modules ncessaires
Assistance pour les intgrations et la configuration des groupes AD afin de fournir les autorisations Grid
Cration d'un flux de test simple pour vrifier l'intgration entre TSO Grid, BMC Helix ITSM et le rseau AD du client
Rdaction d'un guide d'installation et de configuration (Build Book) incluant un chapitre sur l'exploitation
Fournir une expertise produit
Assistance aux utilisateurs finaux (dpannage, transfert de connaissances, rapports)
Vrifier la conformit des spcifications aux exigences techniques
Proposer des options de configuration adaptes aux contraintes
Participer l'analyse des exigences techniques et la conception de solutions
Participer aux sessions JAD (Joint Application Design)
Contribuer la documentation, aux tests et aux rapports pour les stratgies et plans de tests, y compris les tests d'acceptation utilisateur (UAT)
Comptences
Administrateur systme, analyse des systmes
Comptences supplmentaires et qualifications
Cote de scurit Fiabilit leve
Niveau d'exprience
Niveau expert
Type de poste & Emplacement
Ce poste Contract est bas Ottawa, ON.
Taux de rmunration & Avantages
La fourchette salariale associe ce poste est de $65.00 - $75.00/hr.
Type de milieu de travail
Il s'agit d'un poste fully remote situ.
Note: Only Qualified Resources will be Contacted.
Top Skills
1) 10+ years as a Systems Analyst
2) 3+ Years and 2+ projects as an architect supporting BMC Helix implementations
3) 1+ years experience in:
- Integrating ITSM tools (BMC) with other applications or systems
- Supporting an ITSM tool (BMC) implementation or upgrade project
- Supporting specific components or modules of an ITSM tool or ITIL processes
4) 10+ years of combined experience in the following:
- Building, installing, configuring and administrating WebSphere MQ products
- Installing, configuring and troubleshooting major operating systems in a Microsoft Active Directory environment.
- Deploying .NET applications
5) 5+ years supporting the Provincial or Federal Government of Canada
6) Enhanced Reliability
Description
Overview
An enterprise initiative is underway to implement a scalable desktop service model that enhances service delivery and user experience through a digital workspace toolkit tailored to user personas. The project will standardize desktop engineering, IT asset management, and support services across departments, introducing self-service and automation powered by AI productivity tools.
Scope & Objectives
The project involves:
Technical Requirement
Specialized expertise is required to configure the BMC Helix ITSM tool and support the creation of a Minimum Viable Product (MVP) for the EDS platform. The MVP will include:
Responsibilities
System Analysts (SA)
The Programmers / Analysts will be responsible for the development, testing and rollout of the enterprise desktop service model for the client and one additional partner.
Installation and configuration of TSO and Dev Studio in up to three environments, including necessary adapters and modules.
Assist with integrations and AD Group configuration to provide Grid Permissions.
Assist with simple test workflow to test integration between TSO Grid and BMC Helix ITSM and client network AD.
Assist with Build Book document that details the installation and configuration steps, and include a chapter outlining an operational guide.
Provide product subject matter expertise.
Provide application assistance to end-users by troubleshooting and correcting issues, providing knowledge transfer, and reporting to management.
Verify system requirements specifications fit into the clients technical environment from business requirements.
Propose configuration options and recommendations based on the solution and business constraints and limitations.
Assist with technical requirements analysis and solution design to address the business requirement.
Participate in Joint Application Design sessions (JAD).
Assist in developing, documenting, testing and reporting on test strategies, test plans, test cases and expected test results for input into User Acceptance Testing (UAT).
Skills
system administrator, system analysis
Additional Skills & Qualifications
Enhanced Reliability Security Clearance
Experience Level
Expert Level
Job Type & Location
This is a Contract position based out of Ottawa, ON.
Pay and Benefits
The pay range for this position is $65.00 - $75.00/hr.
Workplace Type
This is a fully remote position.
propos de TEKsystems et TEKsystems Global Services
Nous sommes un fournisseur de services aux entreprises et de technologies. Nous acclrons la transformation de nos clients. Notre comptence en stratgie, conception, excution et oprations libre la valeur de l'entreprise par un ventail de solutions. Nous sommes une quipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amrique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacits full-stack et notre rythme. Nous sommes des penseurs stratgiques, des collaborateurs pratiques qui aident les clients exploiter le changement et matriser le dynamisme de la technologie. Nous btissons le futur en livrant les rsultats et en crant un impact positif dans nos communauts mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d'Allegis Group. Dcouvrez d'autres informations TEKsystems.com.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Comptences cls
- Plus de 10 ans d'exprience en tant qu'analyste de systmes
- Plus de 3 ans et 2+ projets en tant qu'architecte soutenant des implmentations BMC Helix
- Plus de 1 an d'exprience dans :
- Intgration d'outils ITSM (BMC) avec d'autres applications ou systmes
- Soutien un projet d'implmentation ou de mise niveau d'un outil ITSM (BMC)
- Soutien des composants ou modules spcifiques d'un outil ITSM ou des processus ITIL
- Plus de 10 ans d'exprience combine dans :
- Construction, installation, configuration et administration des produits WebSphere MQ
- Installation, configuration et dpannage des principaux systmes d'exploitation dans un environnement Microsoft Active Directory
- Dploiement d'applications .NET
- Plus de 5 ans de soutien au gouvernement provincial ou fdral du Canada
- Cote de scurit Fiabilit leve
Description
Aperu
Une initiative d'entreprise vise mettre en ?uvre un modle de service de bureau volutif afin d'amliorer la prestation de services et l'exprience utilisateur grce une bote outils numrique adapte aux personas. Le projet standardisera l'ingnierie des postes de travail, la gestion des actifs informatiques et les services de soutien, tout en introduisant l'automatisation et l'auto-service via des outils IA.
Porte et objectifs
Le projet comprend :
Dveloppement d'un modle de service de bureau d'entreprise (EDS)
Mise en ?uvre de botes outils bases sur les personas, garantissant scurit, accessibilit et conformit
Amlioration du soutien informatique par l'automatisation et les outils IA
Mise en place d'un modle complet de gestion des actifs et d'approvisionnement agile
Exigence technique
Une expertise spcialise est requise pour configurer l'outil BMC Helix ITSM et soutenir la cration d'un produit minimum viable (MVP) pour la plateforme EDS. Le MVP inclura :
Portail utilisateur final
Gestion des incidents
Gestion des demandes
Gestion des connaissances
Gestion des actifs
Responsabilits
Aider la configuration des modules BMC Helix ITSM
Soutenir le dveloppement itratif et Agile pour l'intgration des premiers partenaires
Collaborer l'architecture et la mise en ?uvre de la Phase 1; les tches de la Phase 2 suivront
Analystes de systmes (SA)
Les programmeurs/analystes seront responsables du dveloppement, des tests et du dploiement du modle de service de bureau d'entreprise pour le client et un partenaire supplmentaire.
Installation et configuration de TSO et Dev Studio dans jusqu' trois environnements, y compris les adaptateurs et modules ncessaires
Assistance pour les intgrations et la configuration des groupes AD afin de fournir les autorisations Grid
Cration d'un flux de test simple pour vrifier l'intgration entre TSO Grid, BMC Helix ITSM et le rseau AD du client
Rdaction d'un guide d'installation et de configuration (Build Book) incluant un chapitre sur l'exploitation
Fournir une expertise produit
Assistance aux utilisateurs finaux (dpannage, transfert de connaissances, rapports)
Vrifier la conformit des spcifications aux exigences techniques
Proposer des options de configuration adaptes aux contraintes
Participer l'analyse des exigences techniques et la conception de solutions
Participer aux sessions JAD (Joint Application Design)
Contribuer la documentation, aux tests et aux rapports pour les stratgies et plans de tests, y compris les tests d'acceptation utilisateur (UAT)
Comptences
Administrateur systme, analyse des systmes
Comptences supplmentaires et qualifications
Cote de scurit Fiabilit leve
Niveau d'exprience
Niveau expert
Type de poste & Emplacement
Ce poste Contract est bas Ottawa, ON.
Taux de rmunration & Avantages
La fourchette salariale associe ce poste est de $65.00 - $75.00/hr.
Type de milieu de travail
Il s'agit d'un poste fully remote situ.
Note: Only Qualified Resources will be Contacted.
Top Skills
1) 10+ years as a Systems Analyst
2) 3+ Years and 2+ projects as an architect supporting BMC Helix implementations
3) 1+ years experience in:
- Integrating ITSM tools (BMC) with other applications or systems
- Supporting an ITSM tool (BMC) implementation or upgrade project
- Supporting specific components or modules of an ITSM tool or ITIL processes
4) 10+ years of combined experience in the following:
- Building, installing, configuring and administrating WebSphere MQ products
- Installing, configuring and troubleshooting major operating systems in a Microsoft Active Directory environment.
- Deploying .NET applications
5) 5+ years supporting the Provincial or Federal Government of Canada
6) Enhanced Reliability
Description
Overview
An enterprise initiative is underway to implement a scalable desktop service model that enhances service delivery and user experience through a digital workspace toolkit tailored to user personas. The project will standardize desktop engineering, IT asset management, and support services across departments, introducing self-service and automation powered by AI productivity tools.
Scope & Objectives
The project involves:
- Developing an Enterprise Desktop Service (EDS) model
- Implementing persona-based toolkits ensuring security, accessibility, and compliance
- Enhancing IT support with automation and AI tools
- Delivering a comprehensive support model for asset management and agile procurement
Technical Requirement
Specialized expertise is required to configure the BMC Helix ITSM tool and support the creation of a Minimum Viable Product (MVP) for the EDS platform. The MVP will include:
- End-user portal
- Incident management
- Request management
- Knowledge management
- Asset management
Responsibilities
- Assist in configuring BMC Helix ITSM modules
- Support iterative, Agile development for onboarding initial partners
- Collaborate on architecture and implementation of Phase 1; Phase 2 tasks will follow
System Analysts (SA)
The Programmers / Analysts will be responsible for the development, testing and rollout of the enterprise desktop service model for the client and one additional partner.
Installation and configuration of TSO and Dev Studio in up to three environments, including necessary adapters and modules.
Assist with integrations and AD Group configuration to provide Grid Permissions.
Assist with simple test workflow to test integration between TSO Grid and BMC Helix ITSM and client network AD.
Assist with Build Book document that details the installation and configuration steps, and include a chapter outlining an operational guide.
Provide product subject matter expertise.
Provide application assistance to end-users by troubleshooting and correcting issues, providing knowledge transfer, and reporting to management.
Verify system requirements specifications fit into the clients technical environment from business requirements.
Propose configuration options and recommendations based on the solution and business constraints and limitations.
Assist with technical requirements analysis and solution design to address the business requirement.
Participate in Joint Application Design sessions (JAD).
Assist in developing, documenting, testing and reporting on test strategies, test plans, test cases and expected test results for input into User Acceptance Testing (UAT).
Skills
system administrator, system analysis
Additional Skills & Qualifications
Enhanced Reliability Security Clearance
Experience Level
Expert Level
Job Type & Location
This is a Contract position based out of Ottawa, ON.
Pay and Benefits
The pay range for this position is $65.00 - $75.00/hr.
Workplace Type
This is a fully remote position.
propos de TEKsystems et TEKsystems Global Services
Nous sommes un fournisseur de services aux entreprises et de technologies. Nous acclrons la transformation de nos clients. Notre comptence en stratgie, conception, excution et oprations libre la valeur de l'entreprise par un ventail de solutions. Nous sommes une quipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amrique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacits full-stack et notre rythme. Nous sommes des penseurs stratgiques, des collaborateurs pratiques qui aident les clients exploiter le changement et matriser le dynamisme de la technologie. Nous btissons le futur en livrant les rsultats et en crant un impact positif dans nos communauts mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d'Allegis Group. Dcouvrez d'autres informations TEKsystems.com.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.