Overview
Skills
Job Details
Tier 2 Operational Support / Full-Time / Hybrid / Harrisburg, PA
Become a member of a growing team of Information Technology professionals making an impact and providing solutions for Government and Commercial clients since 1996 Join the Domino Tech Team!
Accepting Candidates Until 09/16/2025 at 2:00 PM
The Position:
Client: Commonwealth of Pennsylvania Conservation & Environment Delivery Center (CEDC)
Position Title: CEDC - Tier 2 Operational Support SS2 (776655)
Location: Hybrid; Remote Off-Site and On-Site in Harrisburg, PA
Duration: Initial term through 06/30/2026 (+ Annual Renewal in 1-Year Terms)
Note: Hybrid position, schedule will be set by the hiring manager. Candidate must report on-site first/last days of engagement to inventory equipment.
This position is responsible for providing remote support to all regions and central offices of the CEDC delivery center. The delivery center has multiple support locations in the state including DEP regional & district offices, DCNR TopoGeo, as well as state park and forestry offices and AG racetracks. This position is a hybrid remote work model; the ability to work from home will be at the hiring manager s discretion. Remote work schedule may vary with reasonable notice.
The incumbent will perform the following: documenting problems, diagnosis, troubleshooting, imaging, configuration and installation of PC s, laptops, agency printers, scanners, software application assistance, etc. This person will perform as a Tier 2 Support team member requiring knowledge and adherence to CEDC member defined support processes, standards and requirements. OPS Tier 2 technical support may involve product user guidance, software and hardware installations, desktop data migration, desktop moves, and printer troubleshooting for repair. Utilize remote and web tools to trouble shoot and resolve issues. These tools include SCCM Remote Tools, PRTG, remote desktop, remote registry modification, remote management using Active Directory, remote command line interface and PowerShell Scripting.
Assist with computer deployments including setup of new equipment and removal and surplus of outdated equipment. Manages the administration of computer accounts, groups, mailboxes, resource accounts, and distribution lists via the account management application. Comply with all CEDC and Commonwealth security policies and guidelines. Works to coordinate Commonwealth Information Security Office (CISO) policies and implementations within the CEDC. Researches, analyzes, reports, and makes recommendations on the capabilities and limitations of proposed CISO initiatives, software and policies as they affect CEDC IT and Program Area business.
Work is assigned on an as-needed basis by direct supervisor and through the ServiceNow Support system. Must be able to work independently. Decision making is required to ensure the best customer service possible provided the resources available. Prioritization of projects and tasks is required. Direct contact with customers requires proper decision making in accordance with CEDC polices.
The Skills and Experience:
- 2+ Years: Experience supporting Commonwealth of PA customers
- Experience with SCCM deployment processes and configurations
- Experience with management of server folder permissions and shares
The Company:
The mission of Domino Technologies, Inc. is to provide clients with IT solutions for their individual business processes that lead to strategic market advantages. Since its founding in 1996, the Domino Tech Team has built a solid record of performance working with clients in the Government and Commercial sectors.
The Perks:
- Excellent Market Salary
- Competitive Benefits
- Paid Holidays and Vacation
- Positive Work-Life Balance
The Location:
Domino Technologies is based in the Harrisburg area the capital city of the Commonwealth of Pennsylvania and the county seat of Dauphin County. Located on the east bank of the Susquehanna River, Harrisburg is the anchor of the Susquehanna Valley metropolitan area.
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