Overview
On Site
DOE
Contract - W2
Skills
Management
FOCUS
BYOD
Mobile Devices
Offshoring
Problem Management
Change Management
Documentation
Mobile Device Management
Master Data Management
Microsoft
MobileIron
BlackBerry
AirWatch
IT Infrastructure
Database
Scripting
Windows PowerShell
Python
Perl
Shell
Operating Systems
Internet
Analytical Skill
Communication
Microsoft Office
IT Security
IOS Development
Android
Computer Networking
Firewall
Job Details
Job Summary: The Client is seeking a skilled Mobile Support Engineer to support and manage mobile device technologies in a large enterprise environment. The role will focus on Microsoft Intune and associated mobile platforms within both bring-your-own-device (BYOD) and corporate mobile device frameworks. The ideal candidate should possess a solid technical foundation, strong analytical skills, and the ability to thrive in a global, fast-paced team. Job Responsibilities: Support Microsoft Intune infrastructure within the Mobile Endpoint Squad Diagnose and troubleshoot end-user incidents, escalating when necessary Deploy mobile services, tools, and apps related to Microsoft Intune Optimize support processes and offload tasks to Level 2 offshore teams Own problem management and change management processes Create and maintain operational support documentation Participate in on-call rotation every two months, including weekends Required Skills: Hands-on experience with mobile device management (MDM) tools such as Microsoft Intune, MobileIron, BlackBerry, or AirWatch in large enterprise settings Strong foundational knowledge in IT infrastructure, including networking, databases, load balancers, and IT security Experience with automation and scripting using PowerShell, Python, Perl, or Shell In-depth knowledge of iOS and Android mobile operating systems Strong understanding of networking concepts and internet protocols Excellent analytical and troubleshooting abilities Strong communication skills, both written and verbal Ability to work both independently and collaboratively in a global environment Preferred Skills: Experience with Office 365 and Intune App Protection Policies Understanding of mobile and computer security concepts Basic development knowledge on iOS and/or Android platforms Experience with networking infrastructure, load balancers, and firewalls
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