Onsite Technical Support

Job Title: Onsite Technical Support

Location: Mount Pleasant, PA 15688
Work Type: 100% Onsite
Duration: 6 Months

Qualifications

• Associate Degree or Technical School certification with relevant experience
• Fluent in English
• 3 4 years of professional IT support experience

Role Overview

Provide hands-on, onsite IT support to end users, delivering desk-side assistance for hardware, software, network, and collaboration tools. The role requires independent problem-solving, coordination with internal IT teams and vendors, and direct interaction with business users.

Key Responsibilities

• Provide desk-side and onsite IT support requiring physical intervention
• Troubleshoot PC hardware, software, LAN, printers, phones, and peripherals
• Support mobile device setup (MFA, Wi-Fi, email) and Cisco desk phones
• Install, upgrade, and configure PCs, factory systems, and software
• Assist with network connections, cabling, and hardware peripherals
• Support incident resolution by coordinating with internal IT teams and vendors
• Manage shared user accounts and factory PC deployments
• Maintain documentation, CMDB updates, and physical inventory tracking
• Provide ad-hoc end-user training and self-service guidance
• Support meeting rooms and collaboration areas
• Host and coordinate third-party technicians
• Monitor computer rooms (temperature, cabling, air conditioning)
• Manage device logistics and shipments across locations
• Follow IT governance, escalation paths, SOPs, runbooks, and knowledge articles
• Identify and report risks impacting service quality

Required Skills & Experience

• Strong hands-on experience in desktop and onsite IT support
• Working knowledge of hardware, networking, and user endpoint environments
• Ability to work independently with minimal supervision
• Strong communication and customer service skills
• Proactive, solution-oriented mindset