Overview
On Site
$$75hr - $80hr
Contract - W2
Contract - 1 day((s))
Skills
ServiceNow FSM Technical Architect
Job Details
Job Description:
Pay Range: $75hr - $80hr
Responsibilities:
Pay Range: $75hr - $80hr
Responsibilities:
- Lead the architecture, design, and implementation of ServiceNow Field Service Management (FSM) solutions.
- Gather and analyze business requirements to define functional and technical solutions for FSM.
- Provide technical leadership and mentorship to ServiceNow developers and FSM consultants.
- Design complex workflows, dispatch rules, scheduling logic, and mobile experiences for field technicians.
- Experience with integration frameworks (REST, SOAP, APIs) to connect ServiceNow with other third part applications.
- Develop high-level design documents, data models, and system integration strategies.
- Optimize dispatching, routing, inventory management, and work order processes.
- Ensure ServiceNow platform best practices, security guidelines, and performance standards are met.
- Participate in pre-sales activities (if required) by providing solutioning expertise and client presentations.
- Conduct workshops and demos to clients and project teams.
- Stay updated with new ServiceNow FSM capabilities and guide clients on platform roadmap and innovation.\
- 8+ years of ServiceNow platform experience, including 3+ years specifically in Field Service Management.
- Strong hands-on experience with FSM configuration, Dispatch Dispatch, Agent Mobile App, Work Order Management, Field Operations and Field Technician workflows.
- Deep understanding of territory planning, agent assignment rules, optimization, and asset management in FSM.
- Knowledge of ServiceNow Custom App development (App Engine), if extensions are needed.
- Understanding of FSM industry use cases (e.g., utilities, telecom, healthcare).
- Excellent communication and documentation skills.
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
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