Salesforce Program Manager/Administrator

Job Title: Salesforce Program Manager/Administrator

Job Location: Glen Arm, MD 21057

Onsite Requirements:

• Certified Salesforce Administrator with at least 5 years of Salesforce Admin experience


• Sales Cloud a must, Service Cloud and Marketing Cloud preferred


• Business Process Management experience

Job Description:

RESPONSIBILITIES:

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.


• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.


• Sandbox environment management.


• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.


• Create a platform roadmap and define priorities, coordinating with stakeholders. Own the communication of any platform changes to end users and stakeholders.


• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.


• User support tickets.


• Monitor and improve user adoption.


• New user and ongoing user training.


• Technical documentation Data management to improve Salesforce data quality, implementing rules and automation as needed.


• Working with integrated applications including or similar to Conga, DocuSign, Marketing Cloud Account Engagement, Geopointe, Duplicate Check and other AppExchange packages.


• Assist in the evaluation of AppExchange tools for feasibility and impact.


• This is a solo admin role. Should be comfortable relying on consultants, Trailhead and Salesforce support, and the Salesforce User Community for help and troubleshooting.

QUALIFICATIONS:

• Strong Salesforce product knowledge and at least 5+ years of Salesforce Administration hands-on experience with Sales Cloud. Service Cloud or Marketing Cloud experience a plus.


• Trailhead Badges/Super Badges.


• Certified Salesforce Administrator.


• Business Process Management experience in designing scalable, best practice solutions.


• Interact regularly with global business units to understand business needs and translate them into functional and technical requirements.


• Translating requirements into technical solutions.


• Training end users and key stakeholders and responsive to questions.


• Experience implementing Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.


• Experience with Data loader, Excel, and export, manipulation, and import of data.


• Experience with data management, cleansing of data using de-duping tools, and Excel.


• Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Platform Developer.


• Experience with integrations of Salesforce and another system, using an integration platform like Jitterbit, Scribe, or Informatica. Preferably integrating with an ERP system. Experience with Epicor integration a big plus.


• Demonstrates continued personal/professional development and active in the Salesforce community.


• Apex coding skills, ability to create and maintain triggers a plus, not required.
  
  

• **3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.


• This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future**