ServiceNow Functional Analyst

Overview

Remote
On Site
$50 - $55
Contract - Independent
Contract - 12 Month(s)

Skills

Process Improvement
IT Service Management
Leadership
Organizational Change Management
Problem Solving
Customer Relationship Management (CRM)
Generative Artificial Intelligence (AI)
Project Lifecycle Management
Analytical Skill
Business Rules
Conflict Resolution
Documentation
ServiceNow
Shared Services
System Requirements
Systems Architecture
Systems Design
Program Management
Requirements Analysis
Requirements Elicitation
Research
Test Plans
Testing

Job Details

ServiceNow Functional Analyst

Client: Veterans Affairs

POP: 12+ months

Location: Remote; If local to DMV must report to Herndon, VA

SCOPE

As a ServiceNow Functional Analyst, you ll assist clients in the implementation and support of Servicenow HRSD modules throughout the project lifecycle, activities include requirements analysis, system design, configuration, testing, troubleshooting, and working with team members on activities spanning all project phases. Additional tasks include developing system requirements specifications, test plans, and detailed system architecture and system design documentation. Candidates must communicate clearly and effectively with team members/leads and clients, demonstrate strong problem-solving skills and build confidence and trust with customers and team members.

REQUIRED SKILLS

  • Bachelor s Degree
  • 3+ years of experience working with ServiceNow HRSD
  • Excellent customer relationship management skills including ability to lead requirements gathering and grooming conversations with clients
  • Strong analytical skills; ability to research ServiceNow HRSD issues and provide solution recommendations
  • Engage with different client audiences including working groups, leadership, and end federal product users regarding various technical and non-technical topics such system process improvements, requirement definition, and change management
  • Capacity and willingness to learn complex business rules and apply them to system processes and support

PREFERRED SKILLS

  • Experience assisting with various areas such as Org Change Management, Functional Support, Requirement identification / gathering, program management, or other technical roles of complex projects
  • Experience working with ServiceNow s ITSM Module
  • Experience working with or configuring ServiceNow s Virtual Agent (e.g. NLU or GenAI versions)
  • Experience with HC Shared Services and federal clients
  • Work supporting federal HC process improvement initiatives in various parts of the HR life cycle for several different federal agencies

TASKS

  • System Configuration
  • Requirement Gathering
  • Solution Design
  • System Testing
  • Troubleshooting
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