ServiceNow Developer/Integration SME

Overview

On Site
$100,000 - $120,000
Full Time

Skills

ServiceNow
Scripting
Web Portals
Workflow
Incident Management
Knowledge Management
Business Rules
Change Management
Customization
IT Service Management
ITIL
Microsoft Azure
Problem Management
SLA
SSO

Job Details

Job Role: ServiceNow Developer/Integration SME

Location: New York, NY


Job Description:

  • Understand the customer s multiple ITSM tools scope/integration and come out with design and implementation plan for Service Now. Ensure this transformation aligns with other Tower s go-live
  • Hands-on analyze, design, and develop complex functionality 2 or more functional areas in ServiceNow: Incident Management, Problem Management, Change Management, Self Service Portal, Knowledge Management, Service Catalog and Requests.
  • Hands-on experience in configuring SLA features, Approvals, Notifications, foundation data and Workflow customization of all above said ITSM features.
  • Complete Hands-on experience in developing Business Rules, Client-side scripts/Server-side scripts, Script Includes, Scripting, Flow Designer.
  • Hands-on experience in MID Server installation and Configurations
  • Hands-on experience on developing Integrations which includes Integration Hub, Rest APIs, Azure AD, SSO, E-bonding, Inbound/Outbound Integrations
  • Support processes (currently aligned to ITIL best practice)
  • Work with customers and understand the current scope for this transformation and come up with a detailed plan with clear timelines.
  • Work closely with the team for this new implementation until successful Go-live.
  • Should technically lead, handle the issues, front end customer for status meeting and drive this implementation team.
  • Ensures that all requests from users for assistance are handled promptly and effectively
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