Salesforce Service Cloud Architect @ Hartford, CT or Minneapolis, MN

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent

Skills

Health Care
Salesforce.com
Cloud Computing
JavaScript
HTML
Salesforce Service Cloud
Data Migration
Cascading Style Sheets
KPI
SOAP
LWC
Case management
Aura component
Field Service
Dashboard
Analytics
Reporting
Customer Experience

Job Details

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing.

With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future.

By developing highly scalable and consistent solutions, our primary goal is to deliver excellence at all levels and delight our customers and drive them to a better future.

We are looking for an Salesforce Service Cloud Architect : Onsite at Hartford, CT or Minneapolis, MN opportunity with one of our clients.

Job Description

Job title: Salesforce Service Cloud Architect

Location: Onsite at Hartford, CT or Minneapolis, MN

Contract

  • 13+ years of hands-on experience in configuring and customizing Salesforce Service Cloud.
  • Experience with Salesforce Lightning, including Aura Components and LWC (Lightning Web Components).
  • Collaborate with business stakeholders to gather requirements and propose scalable solutions for robust Service Cloud applications.
  • Leverage standard Service Cloud functionality wherever possible and customize only as per business needs.
  • Design and develop solutions that comply with Salesforce best practices, enterprise standards, and operational guardrails.
  • Strong understanding of web services (SOAP, REST), security models, integration patterns, and methods.
  • Proficiency in HTML, CSS, and JavaScript for UI customization.
  • Experience in Service Cloud implementation, configuration, data migration, and integrations with external systems.
  • Expertise in Case Management, Omni-Channel Routing, Knowledge Base, Service Console, and Entitlements.
  • Design and implement Service Processes, including automation using Flows, Process Builder, and OmniScripts.
  • Familiarity with Einstein Bots, Live Agent, and Field Service Lightning for advanced service capabilities.
  • Experience in reporting and analytics using Salesforce Reports, Dashboards, and Service Cloud-specific KPIs.
  • Design and/or build integrations between Service Cloud and third-party applications or data sources.
  • Exposure to Health Cloud, Salesforce CDP, and Experience Cloud is an added advantage.
  • Excellent communication and verbal skills.

Certifications:

  • Salesforce Service Cloud Consultant
  • Salesforce Administrator
  • Salesforce Platform Developer I
  • (Nice to have) Salesforce Advanced Administrator

If you find yourself suitable for this position, kindly send your updated resume and expected hourly rate to ranjitnair at sensiple dot com

Regards

Ranjit Nair | Sensiple Inc.,

7 3 2 2 8 3 0 4 9 9 x 234

ranjitnair at sensiple dot com

555 US Highway 1 S, Ste 330 Iselin, NJ 08830

Sensiple, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to gender, race, colour, religion, sex, national origin, veteran or disability status.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.