Senior Associate Infrastructure Operations Support

Overview

On Site
$80,000 - $100,000
Full Time

Skills

L1 and L2 support

Job Details

Apply ONLY If you are okey for W2 Position - NO - C2C 

7+ years of experience in IT infrastructure operations with a strong focus on L1 and L2 support.
Proven expertise in monitoring tools (e.g., Splunk, OEM, Wily, etc).
Hands-on experience with Windows/Linux servers, virtualization, and cloud platforms (AWS/Azure/Google Cloud Platform).
Strong understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN).
Familiarity with ITIL framework and service management tools (e.g., ServiceNow).
Excellent troubleshooting, communication, and documentation skills.
Ability to work in a 24x7 operational environment.
Ensure high availability and performance of infrastructure systems through proactive monitoring and maintenance.
Perform root cause analysis and implement corrective actions for recurring issues.
Collaborate with engineering and application teams for escalations and service improvements.
Maintain and update SOPs, runbooks, and knowledge base articles.

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