Business Systems Analyst

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.

NTT DATA Services currently seeks a Business Systems Analyst to join our Remote team.

Job Summary:
The Business Systems Analyst will support the Revenue Cycle Redesign team by analyzing user requirements, improving existing systems, and facilitating data-driven decision-making. This role requires strong business acumen, excellent communication skills, and the ability to work independently. The analyst will collaborate with stakeholders to complete scoping documents, manage project tracking, and maintain reporting dashboards using Smartsheet and Google Sheets.

Key Responsibilities:
* Gather and document business requirements from stakeholders and domain owners
* Complete and maintain scoping artifacts and ballpark estimates in collaboration with business sponsors
* Update and manage idea records and promote qualified ideas through the demand lifecycle
* Monitor project tracking boards to ensure timely progression through project phases
* Extract data from ServiceNow and maintain reporting dashboards in Smartsheet and Google Sheets
* Create and manage Smartsheet dashboards and reports using formulas and visual tools
* Coordinate with the Strategic Realization Office and other departments to ensure alignment and progress
* Work independently to meet deliverables and escalate issues appropriately

Required Skills/Experience:
* 3-5 years of experience in business systems analysis or a related role (e.g., data analyst, project coordinator with technical skills)
* Strong verbal and written communication skills
* Proven ability to work independently and meet deadlines without close supervision
* Proficiency in Google Sheets, including advanced formulas (VLOOKUP, COUNTIFS, SUMIFS)
* Experience with Smartsheet (Grid, Timeline, Dashboard) and creating reports using formulas
* Ability to extract and manage data from ServiceNow
* Familiarity with G-Suite tools (Docs, Sheets, Slides)
* Basic understanding of healthcare revenue cycle concepts is preferred but not required
* Experience in project coordination or stakeholder engagement is a plus

Education:
* Bachelor s degree in a technical or analytical field (e.g., Computer Science, Engineering, Business Analytics) is required

Soft Skills:
* Strong initiative and ability to hit the ground running
* Excellent organizational and time management skills
* Comfortable working in a fast-paced, deadline-driven environment
* Collaborative mindset with a proactive approach to problem-solving

About NTT DATA Services:

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($54.00-57.00/hourly ). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.