Overview
Skills
Job Details
Business Process Design Manager with "AI-First" Experience
Location: Columbia, MD (100% Remote)
Duration: 12+ Months
Webex Interview
Reports to: Director of AI Adoption
Position Summary:
The Senior Manager, Business Process Design will play a critical role in shaping the client's transformation toward AI-first operations. This individual will work closely with the VP of Innovation & AI, the broader innovation team, and cross-functional stakeholders including business units, faculty, academic operations, and technology teams to lead business process redesign in alignment with major AI initiatives.
Acting as the enterprise s process design lead, this person will map current-state workflows, identify high-value opportunities for AI optimization, and design seamless future-state processes that integrate AI systems with existing platforms and operations. This is a highly collaborative role that blends systems thinking, analytical rigor, and a deep understanding of how AI changes the way work gets done.
Qualifications:
Expertise in business process design, operations strategy, or enterprise transformation
Proven experience in process mapping, systems thinking, and workflow optimization
Strong understanding of AI s role in business processes especially automation and decision augmentation
Excellent facilitation and stakeholder engagement skills
Experience working with cross-functional teams across business and academic environments
Familiarity with tools such as Lucidchart, Miro, BPMN, or process mining platforms