Help Desk Support Technician

One of our clients in Houston, TX is urgently looking for a Help Desk Support Technician.

Hourly: $30 - $32 per hour

Duration: Long-term

Must Have:

Should have at least 5-7 years of experience with the following:

1. Experience with some basic networking and workstation management
2. Break-fix support for Laptop, desktop, tablets and associated hardware peripherals
3. IMAC support including large scale/bulk office moves/re-stack activities (all moves)
4. Support for Operating System, base load software, MS Office suite and other business application
5. Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs
6. Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries
7. Support for the Mobility devices (IOS/iPhone/IPads)

Responsibilities:

• Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance
• Respond to end-user requests for updates on ticket status and promptly follow up as needed.
• Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
• Perform managed print service invoicing/meter read/polling report verification
• Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
• Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
• Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
• Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.
• Provide On-call support if required outside business hours on a rotational basis