Overview
Contract - W2
Contract - Contract
Skills
mac
Jamf
Intune
Service Desk
Job Details
Role: EUC/Service Desk Engineer (Executive Support - Mac / Jamf exp)
Very good desktop support EUC guys with good experience in Intune and JAMF
Locations :
Delran, NJ 08075
Jackson,TN 38305
In this role, you will have responsibilities for...
- Desktop Support (Windows / Mac) Providing hardware, software, network, and endpoint security tool support (CrowdStrike, Beyond Trust, etc.) for Windows and Mac devices
- Ticket Management / Escalations (Incident & Request) Provide global Service Desk queue management expertise, leveraging strong ITSM process knowledge.
- AD and Exchange Provisioning Maintains users, groups, and DLs
- File & Print Management Provisioning and troubleshooting
- Hardware and Software Deployment Desktop and laptop imaging and software deployment.
- Mobile Device Support Managing Apple, Android, and other mobile devices
- Endpoint Systems - Management of modern workplace management tools (O365, Intune, JAMF)
- IT Solutions - Recommending and implementing new solutions to improve Service Desk environment through Self Service and automation.
You've got what it takes if you have...
- 5+ years of experience working on a ServiceDesk
- 2 years of experience troubleshooting Office 365 Productivity Suite, Intune & JAMF
- Bachelor's degree, technical certificate or equivalent work experience
- Strong understanding of ITIL Foundations and prior administration of Service Now
- Expertise with MS Windows and Mac OS Operating Systems
- Excellent technical documentation skills are a must
- Strong analytical, troubleshooting, and problem-solving skills
- Must be a quick learner with exceptional communication skills
- Perform inventory management for all hardware