Senior Product Specialist Property & Casualty Policy Domain.Remote

Position: Senior Product Specialist Property & Casualty Policy Domain

Location: CA(Remote)

Duration: 6-12 Months

CRM (Customer Relationship Management) Salesforce is highly desirable CDP (Customer Data Platform) Experience is mandate.

Technical Knowledge and Skills In depth and expansive knowledge of Property and Casualty Insurance with detailed functional understanding of the suite products which support the Policy

Professional Skills:

• Product Ownership/ Management

Core Competencies:

• Act with integrity
• Use sound judgement
• Commitment to quality
• Demonstrate adaptability
• Innovate
• Think strategically
• Communicate effectively and influence others
• Work well both independently and as part of a team

This role will function as the Senior Product Specialist supporting policy products. This role will support regulatory, legacy retirement and digital insurance product changes.

• Drive the strategic development and enhancement of policy products in alignment with product vision and State Fund's business objectives.
• Create detailed scope and detailed product change use cases to speed up the product change delivery
• Function as the bridge between business stakeholders and the development team, ensuring that the product meets the needs of both internal and external customers.
• Define policy product vision, setting priorities, and maximizing policy products value to our customers and internal users
• Document Product Change Requirements which typically identifies high level scope and change use cases
• Document Stakeholder Analysis at the Product and Product Change levels
• Develop and maintain a technical strategy and roadmap for each assigned product
• Identify opportunities for technology enhancements and innovations to improve operational efficiency and customer satisfaction.
• Lead business teams in the identification and definition of clear problem statements, value statements as well as clear change scope and impact analysis for each product change
• Attend product change requirement elicitation sessions and identify, troubleshoot and resolve any issues and/or roadblocks
• Support User Acceptance Testing via weekly status meetings to document progress of test script creation and execution as well as troubleshoot any issues and/or roadblocks and report weekly results
• Work in coordination with Change Management for all product changes scheduled to release.
• Report on status for each assigned product which includes but is not limited to successes, issues and future changes
• Create a product change readiness assessment for project start which identifies resource bandwidth constraints
• Create and/or maintain Product Status Reports such that real-time data may be retrieved upon demand
• Conduct monthly release management checkpoints with product business teams to ensure business activities (UAT, Defects, Change-Management, etc.) are planned and executed.
• Establish and maintain effective working relationships with EPMO (Business Analysts, Project Manager, CX), Digital Experience, Vendors as well as IT Development and Quality Assurance staff.
• Mentor and train junior staff as Product Specialists