Overview
HybridHybrid 2 days onsite/week
Depends on Experience
Contract - W2
Contract - 12 Month(s)
No Travel Required
Skills
Identity Management
Active Directory
Computer Hardware
Documentation
Enterprise Software
Microsoft Windows
Printing
Software Troubleshooting
Technical Support
Job Details
Job Title: Service Support Analyst Junior Job ID: 25-09428 Location: Charlotte, NC (Hybrid 2 days onsite/week) Duration: 12-Month Contract Experience: 1 3 years
Overview:
Seeking a junior Service Support Analyst to provide front-line IT support via phone/email for hardware and software issues, including O365, Windows OS, enterprise apps, and printing. Role includes First Contact Resolution, identity management (Active Directory), and documentation of support procedures.
Required Skills:
- 2+ yrs IT support (hardware/software/troubleshooting)
- Active Directory: identity & access management
- Documentation of knowledge articles
- Phone/email-based tech support.
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