Overview
Hybrid
$90,000 - $100,000
Full Time
No Travel Required
Skills
IT Service Management
ITIL
Problem Solving
incident management
problem management
Information Technology
service management
Job Details
Role:- ITSM Lead
Location: Chicago, IL ( Hybrid )
Duration: Full-time
Keywords: ITIL, Lead, ITSM, Change management, Incident management
NOTE: Candidate should have lead or managerial experience
Skills
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
- ITIL Foundation Certification is required; advanced ITIL certifications are preferred.
- Experience in supporting ITIL processes in a medium to large organization.
- Strong knowledge of ITIL frameworks and best practices.
- Excellent analytical, problem-solving, and decision-making skills.
- Effective communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
- Proficiency in using ITSM tools and software.
Preferred Experience:
- Experience in IT service delivery in a 24x7 operational environment.
- Experience in process improvement initiatives.
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