Technical Engineer - Call Monitoring Center

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!

What we offer

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What you will do

• Apply modern strategies and best practices to Global Signal and Monitoring environment
• Develop tools and automation systems for deployment, provisioning and configuration management of hundreds of servers
• Develop and manage processes and systems to handle corporate requirements for vulnerability mitigation, patching, and AV/compliance software installations.
• Provides L2/L3 support for US Monitoring Team applications and service platforms (Fire/Security Monitoring, Managed Access, Hosted Video)
• Maintain and maximize uptime (>99.999%) for life-safety applications - Monitoring, Video, and Access Control systems

How you will do it

• Ensure system uptime and availability
• Ensure rapid-response on-call services
• Provide Level 2/3 technical support for monitoring, access control and video system applications group
• Manage new software updates and enhancements (patch/upgrades)
• Manage IT vulnerabilities for CMC systems using software updates and CVE vulnerability DB recommendations
• Provide applications assistance to technical teams and the business
• Perform build or expansion of applications hardware and software
• Communication on trouble resolution
• Develop deployment and automation methodologies and systems
• Document product build/change
• Partner with JCI InfoSec teams for vulnerability mitigation/remediation strategies and processes
• Partner with business on future business needs, strategy, planning
• Document and solution enhancement requests (liaison to supplier)
• Contribute to development and execution of strategic plans as a highly skilled team member

What we look for

Required

• Understanding of virtualization, containers, and container management systems
• Knowledge of IT systems and concepts (network, hosting, storage, scripting)
• Ability to translate business needs into technical requirements
• Critical thinking and superior problem assessment and troubleshooting skills
• Strong communication skills and the ability to present technical topics to vendors, team members and non-technical audiences
• Ability to work as part of a team and to interface with other teams as needed
• Strong service attitude and a commitment to quality
• 5-7 years of experience in the design, deployment and maintenance of complex application environments
• Ability to work on-call a week at a time on a rotational basis

Preferred

• Bachelor's degree
• Certifications for relevant technologies (CCNA, MCSE, etc.)
• Experience with security industry applications such as MASterMind, Immix, Kantech
• Strong SQL Server skills (configuration, performance tuning, scripting)
• Strong Microsoft product skills (Word, Excel, PowerPoint, Visio, Project, etc.)

HIRING SALARY RANGE: $81,800 -102,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at ;br>
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.