Overview
On Site
$CAD $80 / hr
Contract - W2
Contract - 5 month(s)
Skills
UX Designer
Job Details
Job Description:
Responsibilities:
- Work closely with the Lead, Experience XXgn and Senior Candidateager, Experience XXgn (UX) to understand stXXgic direction and priorities.
- Consult with business, technical, CX team, clinical leads and users to gain a deep understanding of the user needs, the issues to solve, the existing workflows, and the technical constraints.
- Communicate with - and provide guidance to - internal teams, external partners and vendors on UX deliverables.
- Perform heuristic evaluations of existing products to determine opportunities and gaps.
- Conceive, plan and conduct iterative UX research (ex: user interviews, focus groups, surveys) and perform thematic analysis to translate user feedback into actionable insights and prioritized recommendations.
- Leverage user data and user-centred design to build out product taxonomies, IA, sitemaps, user flows, UI content, customer journey maps, wireframes, prototypes and mockups.
- Product IteXX on design and functionality by performing usability testing to ensure the delivery of effective, user-friendly experiences and visually appealing interfaces for clinical and patient-facing web sites and applications.
- Conduct iterative design reviews with product teams and partners for feedback and clarity.
- Perform end-to-end validation of screens to ensure compliance with UX/UI specifications and AODA (WCAG Level AA) guidelines and work with business, technical teams and vendors to address defects.
- Provide regular status updates to the product team, UX Lead, and Senior Candidateager, Experience XXgn (UX) on progress and blockers.
- Other duties as assigned by management.
- A professional accreditation or certification in User Experience (UX).
- Experience working on complex programs with multiple workstreams.
- Extensive experience as a UX designer, designing complex digital products and services across various devices and screen resolutions.
- Relevant experience in planning and recruiting for user research studies, including managing screeners, agreements and honorariums.
- Ability to collaboXX with business teams to gather requirements and translate them into intuitive, user-centric solutions.
- Experience in translating user insights into sitemaps, user flows, user journey maps, concepts/wireframes, mock-ups and prototypes.
- Experience with designing AODA (WCAG Level AA) compliant experiences, including performing AODA audits/testing.
- Expertise consulting on UX and UI best practices, AODA and inclusive design.
- Experience working with technical teams to understand the limitations and appropriate use of web development technologies and clearly communicate design decisions.
- Strong analytical and problem-solving skills and ability to devise simple, efficient solutions.
- A team player with a reputation for meeting deadlines, managing competing priorities and maintaining client relationships.
- Excellent communication skills with the ability to advocate for UX research and collaboXX with partners at all levels and clearly and effectively communicate design processes, ideas and solutions to team members.
- Excellent knowledge of Adobe XD and/or Figma design and prototyping tools.
- Experience with digital whiteboarding tools such as Mural, Miro and/or Figjam.
- Experience working in a health care setting and/or with digital health solutions.
- Experience working in the public sector.
- Experience designing for complex web-based applications across a range of devices 30 Points.
- Experience planning and conducting user research (including user interviews, usability testing and surveys), analysing feedback and presenting findings. : 30 Points.
- Experience creating user flows, journey maps, wireframes, prototypes and mock-ups 20 Points.
- Hands-on experience designing for AODA/WCAG 2.0 Level AA compliance (or higher) 10 Points.
- Experience working with a design system. 5 Points
- Experience with Adobe XD and Figma. 5 Points
- Research plan.
- Comparative analysis.
- Personas.
- User interviews.
- Current and future state user flows.
- User journey maps.
- List of key partner assumptions for validation.
- Survey development, analysis and findings report with prioritized recommendations.
- Heuristic evaluation and report with prioritized recommendations.
- Usability testing, recruitment, facilitation, thematic analysis and insights reports with prioritized recommendations.
- Workshop planning and facilitation.
- Product design wireframes and final mockups.
- Draft UI copy decks and translation coordination.
- AODA audit report with list of prioritized defects.
- Regular status reports to leadership.
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