IT Support Representative

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Overview:
Milestone Technologies is seeking an IT Support Representative to support day-to-day IT operations and provide exceptional customer service to end users. This role focuses on resolving routine technical issues, supporting hardware and software requests, and ensuring a consistent, high-quality IT experience across the organization.

Our goal is to deliver fast, friendly, and effective technical support while helping employees stay productive and connected. The ideal candidate is curious about technology, eager to learn, and enjoys helping people in a collaborative team environment.

Responsibilities

• Serve as the first point of contact for all IT support requests (in person, chat, video, or ServiceNow).
• Provide basic troubleshooting and support for laptops, desktops, mobile devices, and printers.
• Support both Mac and Windows systems; assist with software installs, account access, and connectivity.
• Help configure user accounts, VPN, Wi-Fi, and email on company devices.
• Manage and update ServiceNow tickets - triage, resolve, or escalate as needed.
• Assist with asset provisioning and deployment, including setting up new hire equipment.
• Support AV/meeting room equipment (Zoom, Teams, etc.) and perform basic break/fix tasks.
• Work with senior technicians and vendors to complete repairs or fulfill hardware requests.
• Maintain accurate documentation and inventory records.
• Follow established IT processes and contribute to improving day-to-day support operations.

Technical Knowledge (Preferred)

• Basic understanding of Mac OS, Windows, and Chrome OS.
• Familiarity with Active Directory, Google Workspace, and Office 365.
• Awareness of network basics (Wi-Fi, TCP/IP, VPN, connectivity troubleshooting).
• Exposure to ServiceNow or other ticketing systems.
• Experience using Zoom, Teams, or other video conferencing tools.
• Understanding of basic AV setup and cable connections a plus.

Skills & Attributes

• Strong customer service and communication skills.
• Ability to explain technical concepts in simple terms.
• Detail-oriented and organized, with strong follow-through.
• Eagerness to learn new technologies and grow within IT.
• Team player who can also work independently.
• Strong sense of accountability and professionalism.

Qualifications

• 1-2 years of IT support or help desk experience preferred (internships or school projects acceptable).
• CompTIA A+, ITIL Foundation, or related certification a plus.
• Bachelor's or Associate degree in IT, Computer Science, or related field preferred (or equivalent experience).

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.