Overview
On Site
USD 50,000.00 - 52,000.00 per year
Full Time
Skills
Microsoft Excel
Management
Knowledge Base
Customer Service
Collaboration
Workflow
Technical Support
Conflict Resolution
Problem Solving
Computer Hardware
Network
Help Desk
Communication
Onboarding
Technical Writing
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a dedicated Help Desk Analyst to join our team in Plymouth Meeting, Pennsylvania. The ideal candidate will excel at troubleshooting technical issues, providing exceptional support, and ensuring smooth operations for end users. This role requires strong communication skills and a proactive approach to problem-solving in a dynamic environment.
Responsibilities:
Diagnose and resolve technical problems related to hardware, software, and network systems.
Record and manage support requests using the designated helpdesk system.
Escalate unresolved or complex issues to advanced support teams for further investigation.
Configure and set up new devices, computers, and applications to meet operational needs.
Keep technical documentation and knowledge base resources updated and accurate.
Facilitate onboarding processes for new employees, including granting system access and preparing equipment.
Deliver outstanding customer service by explaining technical solutions in an easy-to-understand manner.
Collaborate with team members to improve support procedures and workflows.
Perform regular system checks to ensure optimal performance.
Provide timely updates and resolutions to users experiencing technical difficulties.
Requirements
Proven experience in technical support or help desk roles.
Strong problem-solving skills and ability to troubleshoot hardware, software, and network issues.
Familiarity with helpdesk systems for logging and tracking support requests.
Proficiency in configuring and maintaining IT equipment, devices, and software applications.
Excellent communication skills, with the ability to explain technical concepts to non-technical individuals.
Experience with onboarding processes, including system setup and granting access.
Ability to work collaboratively in a team-oriented environment.
Knowledge of creating and updating technical documentation and knowledge bases.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a dedicated Help Desk Analyst to join our team in Plymouth Meeting, Pennsylvania. The ideal candidate will excel at troubleshooting technical issues, providing exceptional support, and ensuring smooth operations for end users. This role requires strong communication skills and a proactive approach to problem-solving in a dynamic environment.
Responsibilities:
Diagnose and resolve technical problems related to hardware, software, and network systems.
Record and manage support requests using the designated helpdesk system.
Escalate unresolved or complex issues to advanced support teams for further investigation.
Configure and set up new devices, computers, and applications to meet operational needs.
Keep technical documentation and knowledge base resources updated and accurate.
Facilitate onboarding processes for new employees, including granting system access and preparing equipment.
Deliver outstanding customer service by explaining technical solutions in an easy-to-understand manner.
Collaborate with team members to improve support procedures and workflows.
Perform regular system checks to ensure optimal performance.
Provide timely updates and resolutions to users experiencing technical difficulties.
Requirements
Proven experience in technical support or help desk roles.
Strong problem-solving skills and ability to troubleshoot hardware, software, and network issues.
Familiarity with helpdesk systems for logging and tracking support requests.
Proficiency in configuring and maintaining IT equipment, devices, and software applications.
Excellent communication skills, with the ability to explain technical concepts to non-technical individuals.
Experience with onboarding processes, including system setup and granting access.
Ability to work collaboratively in a team-oriented environment.
Knowledge of creating and updating technical documentation and knowledge bases.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.