Overview
Skills
Job Details
NexusTek is a U.S based, managed IT service provider to small and medium sized organizations. We excel in tackling the complexities of IT, such as cloud services, cyber-security, document management, data back-up and protection, and more.
Our mission is to take away technology headaches allowing our clients to focus on their core business.
NexusTek s 300 employees span 35+ states to service our growing client base. We have physical offices in Denver, Irvine, and Boston.
Working hours
Our Systems Engineers typically work Monday through Friday 8:00 am to 5:00 pm local time unless specified. On occasion they may be asked to work outside of business hours.
Location requirements
Denver, CO - This position will be mostly remote (work from home) however it will require occasional on-site visits within the Denver metro.
Please note that although this is a hybrid role you must reside within reasonable driving distance within the Denver metro area.
Why this job is exciting
Feeling stagnated in your current IT role? You won t at NexusTek - no two days are alike in the MSP world! This is a fast-paced, ever-changing IT position. You will work hands-on with the latest technology in multiple environments. All while engaging our clients in the process to understand their technology needs and enhance their technology efficiencies.
Who you are
Proactive and independent technical expert who performs a variety of tier I and tier II technical support responsibilities, requiring a thorough working knowledge of information technology, basic networking, and infrastructure administration. You are a skilled communicator on all levels and dedicated to providing top-notch customer service. Your meticulous attention to detail is shown through your timekeeping, documentation, and execution of the technical work.
You know how to:
- Maintain high levels of customer satisfaction and accurate daily time entry for billable/utilization hours
- Work closely with project engineering, client services team, management team, and 3rd party vendors to resolve client s technology issues and define deliverables.
- Develop detailed project plans, including identifying all major milestones, risks and user impacting events. Projects can range between 5-15 projects ranging in size from 8 hours to over 100 hours.
- Follow a statement of work (SOW) and complete all tasks within the SOW.
- Assist with the resolution of service desk tickets as needed.
- Respond and perform timely and accurate scheduled maintenance and service tasks as defined for individual clients.
- Provide top tier consultative client support while working closely with the project engineering and management team.
This position requires hands-on expertise and the ability to install, configure, and troubleshoot all or most of the following technologies in a workstation and server environment.
- Enterprise Networking Components such as:
- Firewalls: Meraki, SonicWALL, Fortigate
- L2/L3 Switches: Meraki, HPe Aruba, Uniquity, Fortinet
- Wireless: Meraki, HPe, Ubiquity, Fortinet
- Enterprise Server Components for Dell, HPE, and/or Cisco
- Enterprise Storage Components such as SAN, NAS, DAS for the following vendors: Dell, HPe (MSA, Nimble, and Alletra)
- Microsoft Systems including, but not limited to, Active Directory 2008- present (deploy, upgrade, and troubleshoot), Exchange, SQL, RDS
- Enterprise virtualization systems such as VMWare/ESXi and Hyper-V (single and clustered)
- Peripheral devices including printers and scanners
- Cloud and virtualization-based technologies, and common client/server applications (e.g. 365, Azure)
- MSP applications like ConnectWise, LabTech, and IT Glue desirable
Pay and Benefits
This is a full-time position located in the United States and performed remotely with some travel in the Denver metro.
Estimated Starting Salary/Wage Range: $90,000.00 - $125,000.00 annually, less applicable withholdings and deductions, paid on a semi-monthly basis (The actual salary offered may vary based on relevant factors as determined in the Company s discretion, which may include experience, qualifications, tenure [for existing employees] skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role. Note that the majority of individuals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.)
In addition to legally required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following:
- Four weeks of annual accrued PTO
- Seven paid national holidays
- Medical, dental, vision options
- Company-paid life insurance, short and long-term disability
- Voluntary benefits such as critical illness and accident
- Voluntary Legal Shield and identity theft protection
- Discretionary annual 401k match plan
- Generous employee referral bonus plan
- Employee Assistance Program
- Access to over 90,000+ courses in ADP My Learning
- StandOut employee engagement tools
- Eligible to apply for a Pluralsight license
- Eligible to apply for NexusTek Technical Academy or Leadership Academy
We re happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.
Interview Process-Typical interview process for this role:
Application Stage-Thanks for showing interest!
Submit your application
Complete the Culture Index Survey offered in the application steps (link to survey also provided below)
Culture Index is offered in 30 languages - select in your native language!
Culture Index Link:
Screening Stage-Let's get to know each other!
Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the introductory screening
20 min Recruiter screening to introduce you to NexusTek and get to know what motivates you
Interview Stage -We ll dive into your experience more in depth
One-hour technical video interview with the Hiring Managers
One-hour video interviewwith VP, Professional Services
References 3 professional references at least one direct supervisor
You are welcome to request additional conversations with team members you didn t get to meet during the process
NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws
NexusTek participates in E-Verify for all US Employees
Please be aware of potential recruitment fraud and fake social media pages. NexusTek will never ask you to pay a fee as part of the interview process. Additionally, we will not ask for your personal banking information until you have signed an employment offer and completed virtual onboarding training and paperwork provided by our HR team.
All communications with NexusTek professionals will only be sent from an @nexustek.com or ADP email address and never originate from gmail.com, yahoo.com, or other commercial email services. If you are viewing this job post outside of our website and interested in exploring opportunities, please go directly to our Careers Page: or