Overview
On Site
30 - 35
Contract - W2
Contract - 12 Month(s)
No Travel Required
Unable to Provide Sponsorship
Skills
Active Directory
White Glove
Service Desk
Microsoft Windows
Leadership
IT Service Management
TCP/IP
Virtual Private Network
Job Details
Key Responsibilities:
- Deliver white glove IT support to executives, senior leadership, and high-profile end-users.
- Troubleshoot, diagnose, and resolve complex desktop, laptop, mobile device, and peripheral issues (Windows/Mac).
- Provide remote and onsite technical assistance with hardware/software installations, upgrades, and configurations.
- Manage Active Directory, O365/Exchange, and enterprise collaboration tools.
- Coordinate with vendors and internal teams to resolve escalated technical issues.
- Ensure timely response, incident tracking, and closure through ITSM tools.
- Maintain a high standard of professionalism, confidentiality, and customer service.
Required Skills & Experience:
- 5+ years of IT service desk / desktop support experience, including white glove support.
- Strong expertise with Windows 10/11, Mac OS, O365, Active Directory, and MS Teams/Zoom.
- Hands-on experience with networking fundamentals (VPN, DNS, DHCP, TCP/IP).
- Familiarity with ticketing tools such as ServiceNow or Jira.
- Excellent communication and interpersonal skills with the ability to support executive users.
- Ability to work independently in a fast-paced environment with a customer-first approach.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.