Technical Support

  • Louisville, KY
  • Posted 5 days ago | Updated 7 hours ago

Overview

On Site
Full Time

Skills

Process Improvement
Lean Manufacturing
Data Analysis
Problem Solving
Assembly
Technical Support
Information Technology
Operating Systems
Productivity
Business Continuity Planning
Database Administration
Network Operations
FOCUS
Computer Hardware
Management
Documentation
Cisco
Servers
Microsoft Windows
Linux
IOS Development
Network
Android
Manufacturing Operations
Manufacturing
SAP BASIS
Law
IT Service Management
Innovation
Collaboration
Recruiting
Insurance
Finance
Professional Development
Training
Leadership
CompTIA
Customer Service
Career Counseling
Apex
Oracle Application Express

Job Details

Job#: 2076728

Job Description:

Position Description:

This is an outstanding opportunity to be a member of the Site IT team and to assist in redefining and reimagining how site IT lends support to the manufacturing team. As a member of the Plant IT team, you will be hands on in assisting the plant in producing vehicles. As part of the job responsibilities, you will interface and support IT across a broad host of Infrastructure & Applications that the plant uses to produce our high-quality vehicles. You will also lend your knowledge and experiences to support process improvement efforts toward flexible and lean manufacturing, enabling Factory of Tomorrow (e.g., IIOT, Software-defined networks, next-generation error proofing, digital solutions, and various mobility solutions) along with supporting the legacy manufacturing systems within the facility. The successful candidate will be working with a global team to provide support that includes technical troubleshooting, data analysis & problem resolution for the applications & infrastructure on the plant floor and lead various efforts to ensure all manufacturing applications meet Ford's productivity goals. You will also interface daily with all business departments in the plant, from assembly and industrial controls to quality and finance. This position provides an excellent opportunity to not only expand your IT Skillset, but also to acquire manufacturing experience that will enhance your long-term career potential.

Skills Required:

Support a multi-shift operation in a manufacturing plant.

Must be able to work on site with flexible hours and support weekend production when necessary.

Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant.

Interface with corporate IT and business owners to prioritize improvement efforts.

Support Plant Floor Systems / Corporate teams in resolving incidents; Provide triage and execute business continuity plans, support escalations, provide hands and feet to support teams and other global teams (e.g. DBA, Server Operations, Ops Control, Network Operations) if necessary.

Focus on the integration / long term maintenance of applications and hardware.

Assist site IT manager with managing assignments and workload.

Develop, maintain, and share, accurate support documentation.

Support of local network equipment in a Cisco based environment.

Support of local servers across both physical and virtual environments in a Windows and Linux based ecosystem.

Support of Factory of Tomorrow deployments and expansion efforts utilizing IIOT, iOS, software-defined network, mobile, and Android based equipment.

Experience Required:

3+ years of experience supporting Enterprise IT

Manufacturing experience.

A strong desire to learn manufacturing operations and business practices from an IT perspective is required.

Broad business and manufacturing perspective is helpful. Understanding of computer-based tools, computing infrastructure and interest in processes that support manufacturing is core.

A willingness to work in a high-pressure production environment and flexible working shift is a foundation in this space.

A willingness to learn, adapt and embrace new technologies is key.

Education Required:

High School

Additional Information :

Onsite Position. Candidate can work multiple shifts (Days, Afternoons, Midnights) - Times vary for each shift

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Apex Systems