Overview
On Site
Full Time
Skills
Customer Service
Supervision
Business Analysis
Systems Analysis
Analytical Skill
Conflict Resolution
Problem Solving
Organizational Skills
Attention To Detail
Leadership
Microsoft Office
Microsoft Excel
Microsoft Visio
Customer Experience
Business Operations
Management
Process Flow
Communication
Negotiations
Collaboration
Project Implementation
Data Analysis
Reporting
Test Plans
Acceptance Testing
Elasticsearch
Job Details
Sr. Business Analyst
Length: 12+ month contract
Location: Charlotte, NC (4 days per week on site; 1 day per week remote)
We are seeking a highly skilled and experienced Senior Business Analyst to join the Customer Operations Business Team. This role will serve as a strategic liaison between Channel Owners, Journey Owners, IT teams, and vendors to define and design enhanced customer service experiences. The ideal candidate will have a deep understanding of customer operations and IT systems and work independently with minimal supervision to align business needs with technology solutions.
Sr. Business Analyst Requirements:
Sr. Business Analyst Responsibilities:
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-ES1
73256
Length: 12+ month contract
Location: Charlotte, NC (4 days per week on site; 1 day per week remote)
We are seeking a highly skilled and experienced Senior Business Analyst to join the Customer Operations Business Team. This role will serve as a strategic liaison between Channel Owners, Journey Owners, IT teams, and vendors to define and design enhanced customer service experiences. The ideal candidate will have a deep understanding of customer operations and IT systems and work independently with minimal supervision to align business needs with technology solutions.
Sr. Business Analyst Requirements:
- 10+ years of experience in business analysis/systems analysis
- Strong analytical, problem-solving, and organizational skills with attention to detail
- Ability to manage multiple priorities, meet deadlines, and perform under pressure
- Proven leadership skills and ability to work independently
- Excellent communication skills - both verbal and written
- Skilled in using Microsoft Office tools, including Word, Excel, and Visio
Sr. Business Analyst Responsibilities:
- Actively support initiatives to simplify and improve the overall customer experience.
- Analyze current business operations to identify strengths, weaknesses, and opportunities for automation.
- Elicit, document, and manage complex business requirements and process flows.
- Facilitate clear communication between business units and IT to ensure solution alignment with strategic goals.
- Drive alignment and commitment from all stakeholders through negotiation and collaboration.
- Partner with business teams to integrate technology solutions into broader business strategies.
- Support project execution by updating project plans and collaborating with Project Managers.
- Conduct cost-benefit and data analysis to evaluate the feasibility and efficiency of solutions.
- Work closely with reporting teams to support report analysis, triage issues, and validate accuracy of next best actions.
- Develop and execute test plans for functional and user acceptance testing (UAT).
- Perform additional duties as required in a fast-paced and dynamic environment.
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-ES1
73256
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.