ITSM Technical Consultant

Overview

On Site
Contract - W2
Contract - 30 day((s))

Skills

ITSM
IGA

Job Details

ITSM Technical Consultant Resource Responsibilities
1. Technical Configuration & Verification
  • Review and document configurations of ServiceNow ITSM modules and workflows to ensure alignment with the Common Service Data Model (CSDM) framework and defined business requirements.
  • Validate system integrations between ServiceNow, Active Directory, and Microsoft 3NA (M3NA) to confirm data flow accuracy and integrity.
  • Lead and manage configuration and customization of ServiceNow modules, including:
    • CMDB (Configuration Management Database)
    • Incident Management
    • Problem Management
    • Major Incident Management
    • Change Management
    • Request Management
2. Identity and Access Management (IAM/IGA)
  • Configure and build Identity Governance and Administration (IGA) solutions at enterprise scale.
  • Architect and configure Role-Based Access Control (RBAC).
  • Integrate IGA solutions with ServiceNow, Active Directory, and M3NA.
3. Technical Oversight & Auditing
  • Perform technical design and configuration reviews to ensure solution integrity and alignment with project standards.
  • Conduct audits of submitted deliverables to verify technical and functional compliance.
  • Maintain and update a compliance checklist tracking progress against project milestones.
4. Training & Knowledge Transfer
  • Develop and deliver a comprehensive training plan and materials customized for the implementation.
  • Conduct training sessions to ensure user readiness and understanding of ITSM processes, integrations, and configurations.
5. Operational & Go-Live Readiness
  • Prepare and deliver an operational readiness report, including architecture diagrams, design specifications, and post-implementation documentation.
  • Complete a go-live readiness checklist verifying all prerequisites for deployment have been met.
6. Reporting & Communication
  • Provide weekly project status reports, including progress updates, risks, issues, and action items.
  • Participate in deliverable review meetings to present work, gather feedback, and obtain approvals.
Skill Table:

Skill

Required Experience (Years)

Candidate Experience (Years)

Notes

Leading and managing ServiceNow projects

2+

IT Service Management (ITSM)

2+

ITIL 4 Framework

2+

ServiceNow CSDM version 4.0 or higher framework

2+

Implementing the CSDM framework

2+

Leading teams to configure and customize ServiceNow modules

2+

CMDB Configuration and Customization

2+

Incident Management Configuration

2+

Problem Management Configuration

2+

Major Incident Management Configuration

2+

Change Management Configuration

2+

Request Management Configuration

2+

Configuring & Building IAM/IGA Solutions at Enterprise Scale

2+

Architecting and Configuring Role-Based Access (RBAC)

2+

Integrating IGA Solutions with ServiceNow, Active Directory, and M365

2+

Microsoft 3NA (M365) Administration and Integration

2+

Microsoft Active Directory

2+

Working knowledge of the State of Missouri's current ticketing system, Cherwell.

2+

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