Desktop Support Engineer

  • Richmond, VA
  • Posted 17 hours ago | Updated 17 hours ago

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 6 Month(s)
No Travel Required

Skills

Desktop Support Engineer
Windows
Office 365 Upgrade
Help Desk
Endpoint management
Imaging
Ticketing
PowerShell
SQL
Altiris
InTune
Ivanti
MS Deployment Toolkit
Active Directory
Reporting
Scripting
Service Desk
Service Management
Microsoft Windows
Operating Systems
Problem Solving
RTR
Remote Support
Management
Microsoft
Microsoft Deployment Toolkit
Microsoft Office
Microsoft SSRS
Analytical Skill
Communication
Conflict Resolution
Customer Service
Issue Tracking
Symantec
Technical Support
Windows PowerShell

Job Details

Job ID: VA-764577

Onsite/Local Desktop Support Engineer with Windows/Office 365 Upgrade (must), Help Desk, Endpoint management, Imaging, Ticketing, PowerShell, SQL, Altiris/InTune, Ivanti, MS Deployment Toolkit and Active Directory experience

Location: Richmond VA (SCC)
Duration: 6 Months
Position: 2(2)

Skills:
Working knowledge of and experience with Windows 10 and Windows 11 operating systems Required 4 Years
Recent experience in a full-time Help Desk/Technical Support position 4+ Required 4 Years
Experience and proficiency using an Endpoint Management System 4+ Required 4 Years
Experience and proficiency using a Workstation Imaging Solution 4+ Required 4 Years
Experience and proficiency using a Service Management Ticketing System 4+ Required 4 Years
Experience and proficiency with Microsoft Office 365 applications 4+ Required 4 Years
Proven analytical and problem-solving abilities 4+ Required 4 Years
Excellent verbal and written communication skills 4+ Required 4 Years
Ability to work independently with minimal direction and as a team 4+ Required 4 Years
Ability to work effectively with end users, technical staff, and senior staff providing exceptional customer service Required 4 Years
Experience with PowerShell scripting and/or SQL reporting Desired 4 Years
Experience with Symantec s Altiris and/or Microsoft InTune Desired 4 Years
Experience with Ivanti Service Desk Desired 4 Years
Experience with Microsoft Deployment Toolkit Desired 4 Years
Experience with Active Directory Desired 4 Years

Job Description:
The SCC is seeking an experienced Desktop Support Specialist to aid in SCC s Windows 11 Upgrade Project to migrate from Microsoft Windows 10 and Office 365 (32-bit) to Windows 11 and Office 365 (64-bit).
This individual will be responsible for upgrading and reimaging workstations to Windows 11 in addition to installing and configuring Office 365 and other related software. The specialist will also serve as a point of contact for tracking and reporting deployment status and troubleshooting any upgrade issues. The Desktop Support Specialist will exhibit excellent communication and exceptional customer service skills by working directly with end users in addition to collaborating with other SCC technical and project teams.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.