SAP STR Business Analyst

Key responsibilities Process and requirements

• Document end-to-end STR workflows: intake/RMA, receiving, disassembly, inspection, quoting, customer approval, planning, repair execution, testing/QC, shipment, invoicing, warranty/claims.
• Elicit and translate business requirements into user stories, process maps, and functional specs.
• Identify pain points and improvement opportunities; propose solution options aligned to the global template.

SAP solution support

• Assist senior functional leads with configuration in SAP modules supporting STR: CS/SD (service orders, quotes, billing), PM/EAM (equipment/installed base), MM (inventory/purchasing), PP (repair orders/routings), QM (inspection/testing), FI/CO (costing/settlement), DMS, and Fiori apps.
• Help enable serial number tracking, equipment asfound/asleft history, warranties, core charges/exchanges, repair BOMs/routings, and COPA margin visibility.
• Support pricing conditions for repair quotes and ensure accurate cost capture and settlement flows.

Testing, training, and change

• Create test scripts; execute unit/SIT/UAT; log defects and retest fixes.
• Prepare SOPs, quick reference guides, and training materials; conduct enduser training.
• Support golives, stabilization, and hypercare; meet ticket resolution SLAs and track recurring issues for continuous improvement.

Data and integration

• Partner on master data governance: equipment records, materials, repair BOMs, work centers, routings, warranties, and condition records.
• Coordinate with IT on interfaces (IDocs/APIs) to CRM, logistics (EWM/WM), document management, labeling/certificates, and reporting.
• Maintain process documentation and ensure auditability and compliance (EHS, trade controls, tax, finance).

Reporting and KPIs

• Build and maintain dashboards/views for STR performance.
• Monitor and analyze key metrics; recommend actions to improve cycle time, margin accuracy, and firstpass yield.

Key outcomes/KPIs

• STR cycle time (RMA to quote; approval to ship)
• Ontime delivery and invoice accuracy
• Repair margin accuracy (planned vs. actual) and rework rate
• Firstpass yield/quality and warranty claim rate
• Installed base/serialization data accuracy
• User adoption and ticket resolution SLAs

Qualifications Required

• 10+ years working with SAP in service/repair or aftermarket processes (S/4HANA preferred; ECC acceptable).
• Exposure to and/or handson support in at least two of: CS/SD, PM/EAM, MM, PP, QM, FI/CO; willingness to learn others.
• Experience documenting requirements, writing functional specs, and executing structured testing.
• Strong analytical skills with comfort in data validation, basic reporting, and KPI tracking.
• Effective communication, stakeholder collaboration, and user training ability.

Preferred

• Experience in rotating equipment, valves, seals, or industrial aftermarket services.
• Familiarity with Fiori apps for service, EWM/WM logistics, COPA reporting, and document management.
• Knowledge of equipment serialization, warranty processing, and variant configuration basics.
• Exposure to Agile practices (backlog management, sprint ceremonies)
• Participation in multisite/global SAP projects or template deployments.