Sr Avaya Programmer

Job Description:

• Act as a liaison between Sheriff s Office and network vendors (e.g. Windstream and Avaya) on high-level support issues
• Perform management studies and other special projects
• Provide direct interface with other departments in support of the Sheriff s Office network
• Prepare correspondence and reports
• Diagnose problems and repairs equipment ensuring conformance to specified codes and standards
• Solve complex problems using technical knowledge and professional judgment to restore critical systems
• Respond to job assignment such as work orders, engineering changes and trouble calls as required which may necessitate call-in to work after normal shift hours
• Analyze component requirements of new and upgraded systems and perform installation and testing of new products
• Ensure adherence to and completes/updates documentation of routine maintenance schedules and inventory
• Compile and update statistical information, manuals and reports
• Represent the division at meetings, both internal and external.

Skills required:

• At least (5) five years of work experience in a telecommunications analyst, voice communication analyst or similar position.
• Requires the ability to plan, organize, monitor, control and implement telecommunications and video projects
• Knowledge of project management principles and methodologies
• Must be able to work well with and/or lead people from many different disciplines and with varying degrees of technical expertise
• Ability to express complex technical concepts effectively, both verbally and in writing, is required.

Experience Required:

• Avaya System Programming,
• System Manager/Session Manager certification.
• Any Cisco training/certification is preferred

Education Required:

• Avaya Programming Certificate.