Overview
On Site
25/hr - 28/hr
Full Time
Skills
Communication
Educational Technology
Issue Tracking
Regulatory Compliance
Testing
Collaboration
Service Desk
Network
Documentation
LAN
Electrical Wiring
Management
Computer Hardware
Inventory
Microsoft Windows
OS X
Microsoft Office
Laptop
Tablet
Smartphones
Printers
Technical Support
Active Directory
BMC Remedy
LANDesk
Microsoft SCCM
CompTIA
A+
Job Details
Windows Technical Support Analyst
Fantastic long-term opportunity for a Windows Technical Support Analyst working onsite in East Atlanta for a company that has one of the best work environments in Atlanta.
Our well-established client in the education sector is seeking a skilled Technical Support Analyst for a long-term contract engagement. This is a dynamic, multi-site support role requiring strong troubleshooting skills, excellent communication, and a service-oriented mindset. You will play a key role in ensuring the smooth operation of hardware, software, and instructional technology systems across multiple campuses.
Key Responsibilities:
Required Qualifications:
Fantastic long-term opportunity for a Windows Technical Support Analyst working onsite in East Atlanta for a company that has one of the best work environments in Atlanta.
Our well-established client in the education sector is seeking a skilled Technical Support Analyst for a long-term contract engagement. This is a dynamic, multi-site support role requiring strong troubleshooting skills, excellent communication, and a service-oriented mindset. You will play a key role in ensuring the smooth operation of hardware, software, and instructional technology systems across multiple campuses.
Key Responsibilities:
- Provide hands-on technical support to end users, resolving hardware, software, network, and instructional technology issues.
- Manage service requests using the internal ticketing system, ensuring compliance with SLAs for response and resolution times.
- Communicate effectively with the service desk and technical support coordinators regarding incident status and planned IT initiatives (e.g., online testing).
- Assist with routine maintenance and on-site network-related repairs in coordination with the service desk.
- Maintain accurate network documentation, including LAN wiring diagrams, closet equipment configurations, and drop identifications.
- Set up and configure new hardware, workstations, print stations, and ensure correct printer assignments.
- Track and manage hardware inventory, including deployments, repairs, and end-of-year procedures.
Required Qualifications:
- Minimum of 5 years of IT support experience in an enterprise environment.
- Strong knowledge of Windows 10 and/or Mac OS in a managed computing environment.
- Hands-on experience with Office 365, desktops, laptops, tablets, smartphones, and common peripherals (printers, projectors, scanners, smart boards, etc.).
- Familiarity with IT support tools such as Active Directory, Remedy, or LANDesk.
- Imaging experience is required; SCCM knowledge is strongly preferred.
- CompTIA A+ certification is very strongly preferred.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.