Overview
On Site
Contract - Independent
Contract - W2
Skills
FOCUS
Scrum
User Experience
Collaboration
Functional Testing
Testing
Documentation
Acceptance Testing
User Stories
Training
Change Management
Leadership
Demonstrations
Agile
Financial Services
Natural Language Processing
Management
Kanban
Microsoft Azure
DevOps
Stakeholder Management
Interactive Voice Response
Speech Recognition
Artificial Intelligence
Call Center
Optimization
Customer Experience
Communication
Articulate
Job Details
Job Title: Digital Product Owner
Location: Vienna, VA or Pensacola, FL
Hybrid: onsite 2-3 days a week
Pay Rate: Open to Both W2 and 1099
Position Type: Multiyear Contract
We are seeking a Digital Product Owner with 8-10 years of professional experience with hands on experience with Azure Bot Framework. Candidates must have experience within the financial services industry.
Description:
Seeking results-oriented Agile Digital Product Owner to manage a product backlog and deliver self-service and/or personalized member experiences in the voice channel, with a focus on self-service via Natural Language Processing and conversational design.
Ideal candidates have experience leveraging Natural Language Processing / chatbot solutions in the voice channel to drive efficiencies and streamline experiences. A proven track-record working with internal stakeholders, development teams, and user experience designers in an agile / scrum environment is also desired.
Key Responsibilities:
User Experience Ownership:
Collaborate with enterprise users and stakeholders of the system to collect/define requirements and understand potential impacts to overall chatbot design and end-to-end voice channel experience
Take end-to-end ownership of features to deliver incremental value and meet "Definition of Ready" for planning events and portfolio reviews
Create, maintain, and prioritize the product backlog items (PBIs) in Azure DevOps for assigned features with input from leadership and Agile team members
Ensure Acceptance Criteria support functional test script creation and adequate testing of assigned features
Review experience documentation with designers/developers to ensure intended design aligns with original vision and meets stakeholder business needs
Conduct independent user acceptance testing of experience PBIs / user stories supporting assigned features
Stakeholder and Agile Team Engagement
Drive agile team members, stakeholders, and outside development teams to meet established deadlines
Ensure development/vendor team prioritizes tasks based on stakeholder needs
Communicate timelines with stakeholders and account for business needs (training material, change management, etc.), to include progress throughout the development process
Communicate / escalate obstacles and risks to program leadership, as appropriate
Conduct live and/or recorded demonstrations of final experiences with stakeholders
Qualifications:
Proven experience as a Product Owner in Agile environments, preferably within financial services industry
Demonstrated understanding of IVR systems and chatbot / AI technologies, to include natural language processing and conversational designs
Hands-on experience with Microsoft Azure Bot Framework
Proficiency in managing backlogs and kanban boards using Azure DevOps.
Excellent communication and stakeholder management skills.
Ability to work cross-functionally with technical teams, business units, and third-party vendors.
Areas of Expertise:
1. Expertise in voice technologies (e.g., IVR systems, speech recognition, voice assistants, and AI-driven voice solutions)
2. Experience with call center platforms and voice channel optimization tools
3. Strong understanding of customer experience (CX) principles and strategies for voice interactions
4. Strong communication skills, with the ability to articulate technical concepts to non-technical stakeholders
#M2
#LI-
#DI-CB2
Ref: #850-Rockville (ALTA IT)
Location: Vienna, VA or Pensacola, FL
Hybrid: onsite 2-3 days a week
Pay Rate: Open to Both W2 and 1099
Position Type: Multiyear Contract
We are seeking a Digital Product Owner with 8-10 years of professional experience with hands on experience with Azure Bot Framework. Candidates must have experience within the financial services industry.
Description:
Seeking results-oriented Agile Digital Product Owner to manage a product backlog and deliver self-service and/or personalized member experiences in the voice channel, with a focus on self-service via Natural Language Processing and conversational design.
Ideal candidates have experience leveraging Natural Language Processing / chatbot solutions in the voice channel to drive efficiencies and streamline experiences. A proven track-record working with internal stakeholders, development teams, and user experience designers in an agile / scrum environment is also desired.
Key Responsibilities:
User Experience Ownership:
Collaborate with enterprise users and stakeholders of the system to collect/define requirements and understand potential impacts to overall chatbot design and end-to-end voice channel experience
Take end-to-end ownership of features to deliver incremental value and meet "Definition of Ready" for planning events and portfolio reviews
Create, maintain, and prioritize the product backlog items (PBIs) in Azure DevOps for assigned features with input from leadership and Agile team members
Ensure Acceptance Criteria support functional test script creation and adequate testing of assigned features
Review experience documentation with designers/developers to ensure intended design aligns with original vision and meets stakeholder business needs
Conduct independent user acceptance testing of experience PBIs / user stories supporting assigned features
Stakeholder and Agile Team Engagement
Drive agile team members, stakeholders, and outside development teams to meet established deadlines
Ensure development/vendor team prioritizes tasks based on stakeholder needs
Communicate timelines with stakeholders and account for business needs (training material, change management, etc.), to include progress throughout the development process
Communicate / escalate obstacles and risks to program leadership, as appropriate
Conduct live and/or recorded demonstrations of final experiences with stakeholders
Qualifications:
Proven experience as a Product Owner in Agile environments, preferably within financial services industry
Demonstrated understanding of IVR systems and chatbot / AI technologies, to include natural language processing and conversational designs
Hands-on experience with Microsoft Azure Bot Framework
Proficiency in managing backlogs and kanban boards using Azure DevOps.
Excellent communication and stakeholder management skills.
Ability to work cross-functionally with technical teams, business units, and third-party vendors.
Areas of Expertise:
1. Expertise in voice technologies (e.g., IVR systems, speech recognition, voice assistants, and AI-driven voice solutions)
2. Experience with call center platforms and voice channel optimization tools
3. Strong understanding of customer experience (CX) principles and strategies for voice interactions
4. Strong communication skills, with the ability to articulate technical concepts to non-technical stakeholders
#M2
#LI-
#DI-CB2
Ref: #850-Rockville (ALTA IT)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.