Overview
Remote
On Site
USD 27.41 - 31.74 per hour
Contract - Independent
Contract - W2
Skills
SAP BASIS
Management
Documentation
Data Integrity
Accessibility
Collaboration
Service Level
UPS
Help Desk
Technical Support
Active Directory
Microsoft Windows
Conflict Resolution
Problem Solving
Computer Hardware
Network
Service Desk
Incident Management
Database Administration
Microsoft Office
Communication
Customer Service
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a dedicated Help Desk Analyst I to join our team on a long-term contract basis. This role involves providing technical support to a diverse range of clients, ensuring their IT issues are resolved efficiently and professionally. Based in McLean, Virginia, this overnight position is fully remote, offering an excellent opportunity for growth and collaboration in a fast-paced environment.
Responsibilities:
Provide first-level technical support to resolve issues related to Active Directory, Windows 10, and Office applications.
Manage and troubleshoot service desk tickets, ensuring timely resolution and proper documentation.
Assist users with basic IT troubleshooting, including hardware, software, and network-related concerns.
Support database administration tasks, ensuring data integrity and accessibility.
Maintain a strong understanding of Windows environments to address client needs effectively.
Collaborate with team members to provide seamless support across multiple client accounts.
Monitor and prioritize incoming support requests to meet service level agreements.
Conduct follow-ups with users to ensure satisfaction with resolved issues.
Document recurring technical problems and suggest improvements to reduce future incidents.
Stay updated on new technologies and tools to enhance support capabilities.
Requirements
Minimum of 2 years of experience in a help desk or technical support role.
Proficiency in Active Directory and Microsoft Windows 10.
Strong problem-solving skills for basic troubleshooting of hardware, software, and network issues.
Familiarity with service desk ticketing systems and best practices for incident management.
Knowledge of database administration principles and processes.
Demonstrated expertise in Microsoft Office Suite applications.
Excellent communication and customer service skills to interact effectively with clients.
Ability to work independently in an overnight fully remote position.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a dedicated Help Desk Analyst I to join our team on a long-term contract basis. This role involves providing technical support to a diverse range of clients, ensuring their IT issues are resolved efficiently and professionally. Based in McLean, Virginia, this overnight position is fully remote, offering an excellent opportunity for growth and collaboration in a fast-paced environment.
Responsibilities:
Provide first-level technical support to resolve issues related to Active Directory, Windows 10, and Office applications.
Manage and troubleshoot service desk tickets, ensuring timely resolution and proper documentation.
Assist users with basic IT troubleshooting, including hardware, software, and network-related concerns.
Support database administration tasks, ensuring data integrity and accessibility.
Maintain a strong understanding of Windows environments to address client needs effectively.
Collaborate with team members to provide seamless support across multiple client accounts.
Monitor and prioritize incoming support requests to meet service level agreements.
Conduct follow-ups with users to ensure satisfaction with resolved issues.
Document recurring technical problems and suggest improvements to reduce future incidents.
Stay updated on new technologies and tools to enhance support capabilities.
Requirements
Minimum of 2 years of experience in a help desk or technical support role.
Proficiency in Active Directory and Microsoft Windows 10.
Strong problem-solving skills for basic troubleshooting of hardware, software, and network issues.
Familiarity with service desk ticketing systems and best practices for incident management.
Knowledge of database administration principles and processes.
Demonstrated expertise in Microsoft Office Suite applications.
Excellent communication and customer service skills to interact effectively with clients.
Ability to work independently in an overnight fully remote position.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.