Jr Operation Analyst with Payments

Role: Operations Analyst with Payments

Location: Tampa, FL

Note:

Need Process Analysts with payment operations experience.

Have worked in BPO/KPO or possess back-office operations experience.

Job Description:

Operations Analyst with Minimum 2 years experience in Payments processing across Swift, SEPA and ACH Payments

Integration experience working API s, Host 2 Host and file-based protocols

Hands on experience working with ISO20022 CBPR+ messages.

Serve as primary point of contact for assigned clients during payment onboarding, testing, and Migration

Ability to Onboard Customer, Jointly test business scenarios, basic trouble shoot and certify customer on the banks platform.

Support payment file transmissions and reconciliation activities for Wires, ACH, H2H, and API Channels

Client facing, and presentation skills are a must

Excellent interpersonal and communication skills to develop and maintain effective relationships with Customer, Customer support team and tech support teams

Attention to detail and a strong desire to provide high end user experience.

Analyzes information from varying perspectives, establishes the pivotal element of an issue and reaches a logical conclusion through the process.

Communicate effectively with internal stakeholders, clients, and technology teams to resolve

issues promptly.

Provide training and guidance to clients on payment processes and systems.

Troubleshoot and escalate connectivity or processing issues through appropriate channels.

Assist in validating client payment setups and ensuring compliance with payment security standards.

Execute client migration plans to new payment channels or platforms.

Coordinate testing schedules, validation, and client sign-off.

Document migration progress and report milestones to project leadership.

Maintain accurate client records, documentation, and process logs.