ServiceNow Solution Architect And Technical Manager

Overview

On Site
Hybrid
Full Time
Part Time
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12+

Skills

Leadership
Collaboration
Enterprise Services
Artificial Intelligence
Roadmaps
Management
Customer Relationship Management (CRM)
Mapping
Portfolio Management
Software Portfolio Management
Computer Hardware
Asset Management
IT Operations
Financial Services
Health Care
Manufacturing
Retail
Systems Architecture
Data Integrity
Configuration Management Database
IT Management
Communication
Security Clearance
Web Development
HTML
Css3
Cascading Style Sheets
SQL
XML
AngularJS
PHP
.NET
Java
JavaScript
SOAP
Web Services
Business Rules
Workflow
SAML
Active Directory
LDAP
ServiceNow
IT Service Management
Software Asset Management
SAP GRC
TRM
Software Performance Management
Project Management
Agile

Job Details

JOB TITLE: ServiceNow Solution Architect and Technical Manager
LOCATION: Woodlawn, MD (Onsite 5x)
VISA: USC/EAD-/EAD-H1 Only

Description of Work:

  • Expertise in developing enterprise-wide architecture, leading multiple development and implementations, providing guidance and leadership with development Team Leads.
  • Lead the ServiceNow Architecture development, enhancements and implementations.
  • Collaborate with customers and stakeholders in utilizing ServiceNow for managing enterprise services and enhancements using new technologies (i.e., AI and automation).
  • Build roadmaps, provide recommendations, lead development and utilization of new technologies and services to enhance and fully utilize ServiceNow services and capabilities.
  • Provide assistance to development teams as needed.
  • All other duties as assigned or directed.


Basic Qualifications: Minimum knowledge, skills, abilities needed.

  • Bachelor's and 12 years of experience, Master's and 10 years of experience or 18+ in lieu of a degree
  • 10+ years of experience as ServiceNow Developer
  • 5+ years as a ServiceNow Solutions Architect
  • 5+ years leading ServiceNow development teams
  • Required ServiceNow required certification: o Certified System Administrator (baseline)
  • Certified Application Developer (baseline)
  • ServiceNow CIS certification in multiple areas:

o CIS Customer Service Management
o CIS IT Service Management
o CIS Discovery
o IS Service Mapping
o CIS Strategic Portfolio Management
o CIS Application Portfolio Management
o CIS Software Asset Management
o CIS Hardware Asset Management

  • 5+ years of experience with technical discussions and reviews.
  • 5+ years of experience across numerous parts of the ServiceNow platform and experience with commonly integrated third-party technologies
  • 5+ years of experience with developing ServiceNow solutions across various platform applications, such as ITSM, ITOM (HAM and SAM), ITBM, CSM, SecOps, GRC, HR
  • 5+ years of Industry experience (e.g. Financial Services, Healthcare, High Tech, Manufacturing, Retail, etc.)
  • 5+ years of technical leadership experience driving change/solutions.
  • Ability to work in a high growth, fast paced environment
  • Excellent understanding of system architecture, design principles, and impacts
  • Experience supporting IT related data integrity (CMDB, HAM, SAM etc.)
  • Excellent technical leadership skills and initiative to take on additional responsibilities.
  • Excellent written and oral communication skills to deliver technical solutions simply and succinctly
  • Experience with the US Federal Government
  • Must be able to obtain and maintain a US Public Trust clearance.


Preferred Qualifications: Candidates with these skills will be given preferential consideration.

  • Experience with Web development, including technologies such as X-HTML, CSS3, SQL, XML, Angular and JavaScript, PHP, .NET, or Java
  • Experience with implementing Java scripting to support automation across the various modules in ServiceNow
  • Experience with REST and SOAP web service protocols
  • Experience with Business Rules, Workflow, Identification Rules, Workspaces and External Portals
  • Knowledge of SAML, Active Directory, or LDAP
  • Specialized ServiceNow Developer Certifications, including ITSM, HAM, SAM, ITBM, CSM, SecOps, GRC, TRM/APM

HR:

  • Project Management or Agile certification
  • ITILv4 Foundations Certification
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.