TSDS Customer Support & UAT Specialist-Remote

Overview

Remote
70 - 80
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 10 Month(s)
No Travel Required
Unable to Provide Sponsorship

Skills

Customer Service
TSDS
data system
UAT

Job Details

Job Description

Customer Support :

- Research and resolve technical support tickets regarding the Texas Student Data System and associated data submissions.  

- Prioritize and escalate issues requiring deeper investigation or development team involvement.  

- Serve as potential business point of contact for support-related meetings and/or communications  

- Gain necessary knowledge and understanding through available resources and training  

User Testing :

- Design and execute user acceptance testing (UAT) plans to validate functionality and usability of TSDS-related features.  

- Document and track defects identified during testing, ensuring timely resolution through collaboration with the Product Owner  

and Project Management teams.  

- Gather and analyze feedback from end users to identify areas for improvement and enhance overall user experience.  

- Coordinate cross-functional efforts to ensure testing aligns with business requirements and agency standards.  

Technical Documentation:  

- Create comprehensive and clear technical documentation for end users.  

- Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements  

- Collaborate closely with the Product Owner team to gather necessary information.  

- Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment  

release notes, and newsletter updates.  

Customer Relations:  

- Assist the Product Owner team with outreach to customers during peak TSDS data submission timeframes.  

- Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency  

(LEA) customers.  

- Present outreach findings to the Product Owner team, management, and division leadership.  

- Maintain regular communication with customers to understand their needs and concerns.

CANDIDATE SKILLS AND QUALIFICATIONS

Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

Years

Required/Preferred

Experience

8

Required

Texas Student Data System (TSDS): LEA/vendor-level experience working with the TSDS and its data collections.

8

Required

Customer Service: Experience in customer service, with strong communication skills.

8

Required

Collaboration: Strong ability to work closely with cross-functional teams.

8

Required

Communication: Excellent communication skills to effectively work with cross-functional teams.

8

Required

Attention to Detail: High level of accuracy and attention to detail in all documentation tasks.

8

Required

Training and Support: Experience in training other team members.

8

Preferred

Software Documentation: Familiarity with documenting software issues, release notes, and technical guides.

8

Preferred

Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.