Customer Service Representative (Multiple Shifts)(ONSITE)

Qualifications

• High School Diploma required, BS/BA Degree in Business, or related field (or equivalent experience) preferred

• 1-2 years experience in customer-facing role

• Experience in a contact center environment strongly preferred

• Ability to multi-task and manage multiple conflicting priorities

• Ability to maintain composure through stressful situations

• Proficient in Microsoft applications

• Excellent written and oral communication skills required

Responsibilities

Customer Support

• Handle inbound calls, emails, and other inquiries from customers in a professional, courteous, and efficient manner

• Provide accurate information regarding products, services, orders, and account status

• Troubleshoot customer issues and work with internal teams to resolve concerns quickly

• Document all customer interactions in the CRM system with accuracy and attention to detail

Operational Excellence

• Meet or exceed performance metrics such as response time, quality, and customer satisfaction

• Follow established processes while identifying opportunities to improve efficiency

• Support workload management by assisting peers and contributing to team goals

Strategic & Project Support

• Participate in short-term projects focused on process improvement, system enhancements, and customer experience initiatives

• Provide input and feedback to improve workflows, training materials, and knowledge resources

• Collaborate with cross-functional teams to test new tools, systems, or procedures

Other Duties

• Support ad hoc assignments as directed by leadership

• Maintain a positive, professional attitude while representing the company brand