SAP OpenText Specialist

About Us:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree a Larsen & Toubro Group company combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit .

Role: OpenText Specialist

Location: Cincinnati, Ohio (Onsite)

Fulltime

Mandatory Skills

• Analytical and problem-solving skills: Ability to provide best practice solutions on incidents and assess their downstream impact on integrated solutions. Ensure continuity of 'business as usual'.
• Full ownership of support tickets: Work with integration, other process teams, development teams, and 3rd party support providers to resolve tickets within Operational/Service Level Agreement limits.
• SAP Document Declaration process: Involves working with repositories, ArchiveLink scenarios, and Business Workspace configuration.
• Working with multi-cultural support teams: Should be able to work efficiently, effectively, and independently across different geographies.
• Application Performance Monitoring: Ensuring the performance of applications is monitored and maintained.
• Experience with troubleshooting issues: Provide timely resolutions to users.
• OpenText Security: Understanding Active Directory, OT Directory Services, and OT Content Server user, groups, and object privileges.
• Knowledge of Enterprise Connect and troubleshooting: Ability to troubleshoot issues related to Enterprise Connect.
• Knowledge of Archive Center Administrative client usage and error resolution: Handling administrative tasks and resolving errors.
• Understanding of Search and Indexing process: Experience in troubleshooting issues related to search and indexing.
• Hands-on knowledge of OpenText Content Server web reports and live reports: Creating and managing reports.
• Knowledge and troubleshooting skills with xECM integrations and configuration issues: Handling integrations and resolving configuration issues.
• OpenText Directory Services (OTDS): Configuring user partitions, security, and troubleshooting.
• Knowledge of Archive Center job scheduling, maintenance, and troubleshooting: Managing job schedules and maintenance tasks.
• Creating Live Reports/Web Reports: Knowledge of OpenText content server schema and use of tags.
• Ability to write and run SQL select statements: Using OT Schema knowledge and detecting long-running queries.

Nice to Have Skills

• Workflows: Experience with creating and managing workflows.
• Object Importer configuration file creation and updating PowerShell scripts: Handling configuration files and scripts.
• Working knowledge of applying product patches or application upgrades for OpenText Content Server & Archive Server: Managing upgrades and patches.
• Experience in testing the application for Windows patches/MS Office patches: Working with the Infrastructure team to fix issues encountered during testing.
• Server admin monitoring and addressing alerts: Handling server administration tasks.
• Azure DevOps: Experience with Azure DevOps.
• Functional knowledge of IT Service Management (ITSM) processes, ITIL framework, and Enterprise Service Management concepts: Understanding ITSM processes and frameworks.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ( LTIM ):

Benefits and Perks:

Comprehensive Medical Plan Covering Medical, Dental, Vision

Short Term and Long-Term Disability Coverage

401(k) Plan with Company match

Life Insurance

Vacation Time, Sick Leave, Paid Holidays

Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Safe return to office:

In order to comply with LTIMindtree s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree s applicable processes.