Senior Operation Analyst

Job Title: Senior Operation Analyst
Location: Remote (Canada)
Duration/Term: Long-Term Contract

Job Summary:

We are seeking a highly skilled and proactive Senior Operations Analyst to support enterprise-level Identity and Access Management (IAM) services, with a strong focus on the Ping Identity platform and OneUID SSO architecture. This role will manage daily operational tasks, incident resolution, application onboarding, configuration enhancements, and audit support, ensuring a stable and secure authentication experience across the enterprise.

Key Responsibilities:

OneUID Operate Services

• Manage incoming tickets and incidents related to the OneUID SSO platform
• Proactively monitor SSO platform health, identify root causes, and drive resolution
• Generate analytical reports to detect network/LDAP gateway issues and remediate or escalate to Ping Identity support
• Assist with PingID MFA enrollment issues, SSL renewals, and feature rollouts like passwordless authentication
• Support SAML certificate renewals for both IdPs and SPs
• Maintain internal documentation (OneUID Wiki) and publish weekly reports on incident trends, user analytics, login activity, and project tracking

Application Onboarding

• Provide production support for 50+ SSO app integrations monthly, based on documentation from Ping Engineering
• Validate configurations and troubleshoot any onboarding issues in real time

Change Management & Configuration

• Conduct LDAP Gateway upgrades and perform post-upgrade validation
• Execute changes in PingFederate, including:
  • IdP Adapter and Selector creation/updates
  • HTML/message template customization
  • Policy tree and fragment updates
  • OAuth ATM and OIDC policy configuration
  • PingID policy enhancements

Audit & Compliance

• Support quarterly SOX audits by providing secured evidence (e.g., masked screenshots of integrated apps)
• Participate in audit walkthroughs with internal/external auditors and respond to documentation requests as needed

Required Skills & Qualifications:

• Hands-on experience with Ping Identity suite (PingFederate, PingID, PingAccess, etc.)
• Strong background in SSO, MFA, OAuth, OIDC, SAML, and LDAP
• Familiarity with certificate management (SSL, IdP/SP certs), encryption protocols, and authentication flows
• Experience in incident management and production support within IAM environments
• Excellent analytical, documentation, and communication skills
• Experience in supporting enterprise IAM platforms at scale, including application onboarding and compliance

Key Skills:

IAM, PingFederate, PingID, OneUID, SSO, OAuth, OIDC, SAML, LDAP, Certificate Management, Audit Support, SSL, Application Onboarding, Incident Management, SOX Compliance

VDart Group, a global leader in technology, product, and talent management, empowers businesses with comprehensive solutions through our four distinct, industry-leading business units With a diverse team of over 4,000 professionals across 13 countries, we deliver strong results across various industries, including Fortune 500 companies

Committed to "People, Purpose, Planet," we prioritize social responsibility and sustainability, as evidenced by our EcoVadis Bronze Medal Certification and participation in the UN Global Compact

Our dedication to delivering strong results has earned us recognition as a trusted advisor for businesses seeking to drive innovation and growth, including many Fortune 500 companies Join our network! Partner with VDart Group to leverage our global network, industry expertise, and proven track record with a diverse clientele