Overview
On Site
$DOE
Contract - W2
Contract - Months Contract
Skills
Spark
Pytorch
Tableau
Hadoop
TensorFlow
Power BI
scikit-learn
Job Details
Job Title: Data Scientist
Location: Miami, FL
Long Term Contract
Only W2. No C2C
Location: Miami, FL
Long Term Contract
Only W2. No C2C
Role & Responsibilities:
Data Analysis & Insights:Analyze large datasets from customer service interactions (call logs, chat transcripts, surveys, billing data, etc.) to identify trends and pain points.
Predictive & Prescriptive Modeling:Build machine learning models to predict customer next best action, service outages, and high-risk accounts.
Develop recommendation systems to personalize customer interactions and improve issue resolution. Process Optimization:
Use AI and automation to improve customer service workflows (e.g., chatbots, routing optimization).
Collaborate with IT and operations teams to integrate data-driven solutions into customer service platforms.Customer Segmentation & Personalization:
Apply clustering techniques to segment customers based on behavior, preferences, and service needs.
Design targeted retention and engagement strategies using data insights.Natural Language Processing (NLP):
Analyze customer feedback (emails, surveys, call transcripts) using sentiment analysis and topic modeling to improve service quality.
Enhance chatbot and virtual assistant capabilities using NLP techniques.Stakeholder Collaboration:
Present findings to leadership and business teams in a clear, actionable manner.
Work with customer service managers to implement data-backed improvements.
Experience:
8+ years in data science, preferably in customer service, utilities, or a related industry.
Proficiency in Python/R, SQL, and data visualization tools (Tableau, Power BI).
Experience with machine learning (scikit-learn, TensorFlow, PyTorch) and NLP.
Familiarity with cloud platforms (preferable AWS) and big data tools (Spark, Hadoop) is a plus.
Proficiency in Python/R, SQL, and data visualization tools (Tableau, Power BI).
Experience with machine learning (scikit-learn, TensorFlow, PyTorch) and NLP.
Familiarity with cloud platforms (preferable AWS) and big data tools (Spark, Hadoop) is a plus.
Best Regards:
Ramdeep B
Phone: +1-
Email:
Ramdeep B
Phone: +1-
Email:
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