Technical Support

We are looking for Technical Support Position. Below is the Job Description, please have a look and if you are available for this position, please get back to me along with your updated resume in word format with contact number.

Job Title: Technical Support

Job location: 3062 W Grand Blvd, Detroit, MI (100% Onsite)

Duration: Longterm Contract

Job Description:

General Summary of Function/Purpose of Position

This position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Analyst provides on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead, coordinate and oversee teams that work on processes, procedures and technical specifications; plans, designs and oversees analytical and technical assignments and the implementation of computer hardware, software and network components.

What are the essential duties of this position?

• Communicate effectively, both orally and in writing, with users, unit staff and Managers
• Maintain a broad system knowledge, knowledge of computer related equipment, and end user software

• Analyze operational problems
• Investigate alternative solutions and potential risk

• Initiate corrective action

• Record and report status
• Teach and assist other staff and users
• Project management
• Server support