Content Strategist

Description

Robert Half is recruiting for a Content Migration Strategist to join the HR Employee Experiences team at a leading global financial services organization. This role will focus on content migration from SharePoint to ServiceNow, along with auditing, refining, and creating digital content that improves employee self-service experiences. You'll use your skills in UX, information architecture, and microcopy to make content clear, findable, and actionable for internal audiences, including employees and customer service representatives.

This is a high-volume, execution-focused role that requires strong attention to detail, the ability to work independently, and proven experience in content design within regulated industries.

Content Strategist - HR Employee Experiences

Location: Newark, DE; Jersey City, NJ; or Columbus, OH (5 days onsite)

Contract Duration: 1 year, with potential to extend or convert to full-time

Hours: 40 hours/week

Pay: $40-45/hour

Responsibilities

• Lead the migration of HR content from SharePoint to ServiceNow, ensuring accuracy, consistency, and alignment with UX and information architecture best practices.
• Perform a comprehensive content audit to identify outdated, redundant, or unclear information and recommend improvements.
• Write, edit, and publish microcopy and long-form content that supports employee self-service, chatbot training, and search engine optimization for internal platforms.
• Organize content logically within the information architecture to improve findability and navigation.
• Collaborate with product subject matter experts to review, approve, and publish updated content.
• Manage multiple content requests and projects simultaneously while meeting tight deadlines.
• Maintain and refresh evergreen content on topics such as benefits, compensation, and career development.
• Ensure all content meets brand guidelines, compliance requirements, and accessibility standards.

Requirements

Required Skills & Experience

• 3-5 years of corporate writing experience, preferably in HR, employee communications, or customer service content.
• Proven ability to deliver content migration projects with high attention to detail.
• Strong UX writing skills with an understanding of information architecture principles and microcopy best practices.
• Experience conducting a content audit and improving content based on findings.
• Familiarity with ServiceNow or similar content management systems.
• Excellent organizational skills with the ability to manage multiple priorities.
• Experience writing within a regulated industry is strongly preferred.

Preferred Qualifications

• Bachelor's degree in English, Communications, or a related field.
• Experience with HTML and technical content management.
• Knowledge of HR processes and terminology.
• Familiarity with using AI or LLM tools to enhance writing and content strategy.

Innovation starts with people.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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