Overview
Hybrid
Depends on Experience
Contract - W2
Contract - 4 Month(s)
Skills
Network support
SD-WAN
data circuits
troubleshooting
VPN
SSH
Putty
ServiceNow
MS Excel
Teams
project coordination
customer service
router/switch setup
T2 support
telecom
provisioning
ticketing
circuit installs
vendor management
reporting
Excel tracking
on-call support.
Job Details
No C2C/H1B/EAD - Since this is a government contract.
Only local candidates need to apply.
Please note that this is a 4-month contract position.
- This is an onsite position, located in Raleigh, NC. Currently allowing for hybrid work, reporting to the office 2 days a week (Mon-Tues). This hybrid schedule could change in the future.
- This is a first shift M-F position with occasional on-call rotation and after-hours work.
Basic Qualifications:
- Associate's Degree and a minimum of 3 years of IT work experience; or additional 2 years of work experience can be substituted for the degree
- Minimum of 3 years of applicable network experience and support.
- Strong knowledge of networking to include SD-WAN, data circuits, network troubleshooting
- Strong customer service experience as you will be instrumental in establishing customer relationships.
- Experience with Service NOW
- Proficient with MS Office Suite, especially Excel and Teams
- Strong organizational skills
- Excellent communication skills, both written and verbal.
- Strong project coordination skills and ability to manage multiple activities at the same time.
- Trouble shooting knowledge of router, switch and modem connections and setup.
- Remote connections using VPN, Putty and or SSH.
- Prior T2 network support experience is a plus
- MUST be flexible and willing to work on-call, overnights and weekends as needed.
Responsibilities include, but not limited to:
- Administer multiple network service requests to vendors providing network services using advanced Telecom Expense Management software.
- Schedule and coordinate network service installations based on project specifications.
- Report and track daily tasks in Excel spreadsheets.
- Follow ServiceNow tickets to closure.
- Perform data analysis, capture, and review of metrics, and provide management reports as requested
- Managing extraction of data from ServiceNow to create next-day reports of outages.
- Coordinating new upgrades and enhancements.
- Execute the circuit implementation & disconnect lifecycle of assigned orders related to new installs, migrations, and disconnects
- Responsible for the ordering, tracking, and overall coordination require for circuit installations.
- Support and work with Vendors on the day-to-day activities of the WAN escalations and assist in answering vendor calls.
- Using provisioning tools to process customer service orders and activate service.
- Understand all allied vendor and systems and processes from order submission to completion & troubleshooting
- Maintain a keen understanding of all vendors SLA's
- Pro-actively communicate progress, critical timelines, and delays/obstacles to Project Managers and Management and seek opportunities to improve processes
- Work with the ServiceNow ticketing system and vendor ticket reporting to ensure vendors resolve issues on time and close the requests on time
- Work Service Now Trouble Tickets and drive to closure.
Applicants must provide their phone number. Reference job number A4741.
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