Service Now Developer

Overview

Hybrid
Depends on Experience
Full Time
No Travel Required

Skills

ServiceNow
JavaScript
Jelly
Web Services
MYSQL
XML
HTML
css

Job Details

You must work in Arlington, VA 3x/week onsite

Position Overview:

We are seeking a skilled, motivated, and experienced ServiceNow Developer to work with our lead developer and system administrator. This role involves configuring ServiceNow applications, creating and automating workflows, and integrating third-party systems to enhance our operational capabilities. The commitment would be initially for 10 months, with the possibility of an extension dependent on available funding. This project-based assignment would include re-designing a customer-centric Service Catalog and integrating AI Search capabilities.

Background:

Arlington County Government implemented ServiceNow 5 years ago for Incident Management, Problem Management, Change Management, Asset Management, Request Fulfillment, and Knowledge Management. We recently worked with ServiceNow for a health check and optimization assessment of our system and are seeking a developer experienced in ServiceNow to assist our lead developer and system administrator with improving and expanding the use of the product.

Key Responsibilities:
Develop and configure ServiceNow software solutions using JavaScript, Jelly, Web Services, MYSQL, XML, HTML, and CSS.
Customize and configure out-of-the-box workflows and create/maintain custom workflows.
Integrate ServiceNow applications with third-party systems/applications via APIs.
Perform application maintenance, manage support for incidents related to ServiceNow applications, and contribute to ServiceNow software releases by delivering configuration tasks and features.
Collaborate with IT and business teams to capture business and user requirements and develop elegant solutions that meet those needs.
Provide input to staff involved in writing and updating technical documentation such as user manuals.
Prepare reports on analyses and system performance issues and determine performance enhancements.

Qualifications:
Bachelor's or Master's degree in Computer Science, Information Systems, Information Technology, or a related field is desired. Equivalent experience will be considered.
Service Now System Administration and/or Application Developer certification is preferred.

Strong knowledge of the ServiceNow data model and relationships.
Significant experience in ServiceNow test, development, and production environments.
Significant experience capturing user stories, working through a ServiceNow backlog, and delivering to meet user requirements.
Experience with Configuration Management (CMDB), LDAP integration, and custom scripting.
Minimum of three years experience developing on the ServiceNow platform, including the creation and/or customization of core applications such as Incident, Problem, Change, Service Request, Service Catalog, and Hardware Asset Management.
Significant experience developing workflows in Workflow Editor and Flow Designer.
Proficient with custom web services, custom notifications, assessments, and custom applications.
Excellent oral and written communication skills.
Strong analytical and problem-solving skills.

Desired Skills:
Knowledge of relational databases (Oracle, MS SQL, MySQL, AWS Redshift).
ITIL, ITSM, or other relevant certifications.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.