Overview
On Site
USD 125,611.00 - 196,010.00 per year
Full Time
Skills
Orchestration
Documentation
Reporting
Leadership
Stakeholder Management
Sales
Computer Science
Mathematics
Customer Facing
Management
SAP Architecture
Systems Design
Evaluation
Blueprint
Performance Tuning
Technical Support
Roadmaps
Quality Management
Change Management
PMBOK
Agile
Enterprise Resource Planning
SAP ERP
SAP ABAP
SAP HANA
Database
SAP BI
EWA
Business Intelligence
Business Objects
Ariba
SuccessFactors
SAP GRC
FOCUS
Accessibility
Recruiting
Training
Regulatory Compliance
Legal
Honesty
SAP HCM
SAP
Customer Service
Job Details
Requisition ID: 429227
Work Area: Customer Service and Support
Expected Travel: 0 - 60%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3-3
Original Posting Date: 06/09/2025
Job Title: Senior Services Engagement Engineer
Location: Newtown Square, PA
Work Model: Hybrid work model
Purpose and Objective:
SAP America, Inc. seeks a Senior Services Engagement Engineer at our Newtown Square, PA location to work with customers with Premium Engagement Contracts (such as SAP MaxAttention, ActiveAttention or Value Assurance).
Expectations and Tasks:
Responsible for overall orchestration of delivery of contracted services. Establish and manage long-term engagement relations between the customer and SAP. Anticipation and identification of risks and top issues, including mitigation of potential escalations and critical situations. Documentation and reporting of engagement status to customer leadership and SAP internal Stakeholder Management (development, services, sales).
Education and Occupational Experience:
Bachelor's degree or foreign equivalent in Computer Science, Mathematics, Engineering, or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master's degree or foreign equivalent in Computer Science, Mathematics, Engineering, or a related field of study and four (4) years of experience in the job offered or related occupation.
Qualifications/Skills and Competencies Experience:
Experience must involve four (4) years in the following:
Experience must involve one (1) year in the following:
Travel: Position requires up to 60% domestic and international travel to various and unanticipated client sites.
This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.
Internal use only: reference code lhrs4262
SAP:SAIL
EX:OUT
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Compensation Range Transparency: The annual base salary range for this position is $125,611 - $196,010. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $135,600 - $230,600. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
Requisition ID: 429227
Posted Date: Jun 9, 2025
Work Area: Customer Service and Support
Career Status: Professional
Employment Type: Regular Full Time
Expected Travel: 0 - 60%
Location:
Work Area: Customer Service and Support
Expected Travel: 0 - 60%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3-3
Original Posting Date: 06/09/2025
Job Title: Senior Services Engagement Engineer
Location: Newtown Square, PA
Work Model: Hybrid work model
Purpose and Objective:
SAP America, Inc. seeks a Senior Services Engagement Engineer at our Newtown Square, PA location to work with customers with Premium Engagement Contracts (such as SAP MaxAttention, ActiveAttention or Value Assurance).
Expectations and Tasks:
Responsible for overall orchestration of delivery of contracted services. Establish and manage long-term engagement relations between the customer and SAP. Anticipation and identification of risks and top issues, including mitigation of potential escalations and critical situations. Documentation and reporting of engagement status to customer leadership and SAP internal Stakeholder Management (development, services, sales).
Education and Occupational Experience:
Bachelor's degree or foreign equivalent in Computer Science, Mathematics, Engineering, or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master's degree or foreign equivalent in Computer Science, Mathematics, Engineering, or a related field of study and four (4) years of experience in the job offered or related occupation.
Qualifications/Skills and Competencies Experience:
Experience must involve four (4) years in the following:
- Customer-facing experience in managing complex customer engagements using SAP Services and Support methodology;
- Planning and delivering engineering services for SAP architecture planning, system design evaluation, blueprint and system configuration assessment, performance optimization and system support;
- Developing value propositions and roadmaps, and position and renewals for SAP services for customers;
- Leading projects and services to build and develop SAP Customer Center of Expertise (CCoE) and Integrated Quality Management implementations;
- Leading design, implementation, and change management projects using PMBOK, Agile and SAP Activate methodologies; and
- ERP ECC, S/4 HANA, ABAP, HANA DB, BW, Solution Manager, and EWA.
Experience must involve one (1) year in the following:
- BI, BO, PI/PO, BTP, SAC, Ariba, SuccessFactors, GRC, and IDM.
Travel: Position requires up to 60% domestic and international travel to various and unanticipated client sites.
This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.
Internal use only: reference code lhrs4262
SAP:SAIL
EX:OUT
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Compensation Range Transparency: The annual base salary range for this position is $125,611 - $196,010. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $135,600 - $230,600. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
Requisition ID: 429227
Posted Date: Jun 9, 2025
Work Area: Customer Service and Support
Career Status: Professional
Employment Type: Regular Full Time
Expected Travel: 0 - 60%
Location:
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.