CoPilot Solutions Specialist

Job Title: CoPilot Solution Specialist



Job Summary:

The CoPilot Solution Specialist will focus on refining and optimizing AI-generated text prompts that are fed into AI chatbots or AI generating platforms to ensure they are accurate, engaging, and relevant for various applications.

This role provides consultancy to Business teams and End Users to improve the prompt generation process and overall, AI system performance.Key Responsibilities:Copilot Studio Governance & Implementation

- Maintains Enterprise Copilot Studio incorporating Agents developed by various Business groups that bring benefits to the broader Enterprise.

- Stays current with Microsoft Copilot roadmap and other 3rd party Vendors and recommend fit for Enterprise.Prompt Engineering & AI Agent Development

- Design and refine prompts for productivity, collaboration, and automation..

- Provide support to end users to optimize self-developed Copilot agents

- Drafts, refines, and tests text prompts for various applications to ensure they are yielding the outcomes desired by the company

- Conducts research and experimentation to improve existing models

- Drafts and distributes reports on prompt performance and development progress

- Conducts prompt analysis and troubleshooting to identify root causes of system failures

- Develops and implements GPT prompts to automate repetitive tasks and improve efficiencyTraining & Change Management

- Conduct workshops and demos to showcase Copilot capabilities.

Performance Monitoring & Optimization

- Track usage metrics, user feedback, and ROI of Copilot deployments.

- Continuously improve AI agent performance and user experience.

Technical Skills:

- Knowledge of specific CoPilot platform(s) (e.g., Microsoft 365 CoPilot, GitHub CoPilot, CoPilot Studio).

- Experience with the Microsoft 365 ecosystem is vital, including SharePoint Online, Teams, OneDrive, Power Platform (Power Automate, Power Apps).

-Experience in designing and implementing automated workflows using tools relevant to the CoPilot ecosystem (e.g., Power Automate).

- Understanding of security best practices and how to implement and manage CoPilot solutions in a secure and compliant manner within an organization's governance framework.

- Skill in crafting effective prompts to guide CoPilot tools and achieve desired outputs.

- Familiarity with Azure OpenAI, Microsoft Graph, and enterprise integration patterns



Soft Skills

-Problem-Solving and Analytical Skills: Strong analytical abilities to understand client needs, identify challenges, perform root cause analysis, and design effective, tailored solutions.

-Collaboration and Teamwork: Proven ability to work effectively with diverse, cross-functional teams, including business stakeholders, technology teams, security services, and product management.

-Client Engagement and Consulting: Ability to engage with clients, understand their business requirements, act as a trusted advisor, and translate their needs into technical solutions.

-Adaptability and Continuous Learning: The AI field is rapidly evolving, so a commitment to continuous learning and adapting to new technologies and CoPilot features is essential.

-Project Management: Skills in managing projects, including planning, scheduling, and ensuring timely delivery of solutions.









Experience and QualificationsBachelor"s or master"s degree in information systems, Computer Science, Information Technology, AI, Data Science, or a related field.2+ years in enterprise IT, software engineering, solutions architecture digital transformation, or AI/automation roles. Hands-on experience with Microsoft 365/Azure technologies, Power Platform, and Prompt Language experience with GenAI tool like ChatGPT and Copilot.Preferred Certifications:

- ITIL, PMP, or Agile certifications.

- Certifications related to Power Platform or specific CoPilot products.