Overview
Skills
Job Details
We are seeking a skilled and experienced ServiceNow CMDB Developer to join our dynamic collaboration team. The ideal candidate will have a strong background in developing and implementing ServiceNow CMDB and possess a comprehensive understanding of other ServiceNow modules such as ITAM, ITSM, and ITBM.
Key Responsibilities:
Architect and implement ITAM solutions using industry best practices.
Independently develop and manage Service Asset & Configuration Management.
Design and implement ServiceNow CMDB solutions that maintain data integrity and support ITSM processes.
Manage integrations for assets, vulnerability management, and discovery with other systems.
Implement CMDB with a focus on CSDM, HAM, and SAM, along with creating new Service Catalog Items in ServiceNow (with workflows).
Optimize procedures for updating CI data, including the use of automated processes and discovery tools.
Maintain current ServiceNow Discovery configuration and administer changes to schedules as needed.
Use JavaScript as necessary to author business rules, control form behavior, and create/modify existing workflow activities
Implement ServiceNow Discovery, Service Mapping, Event Management, and Orchestration use cases.
Develop and maintain technical documentation, including design specifications, test plans, and user guides.
Conduct system testing, troubleshooting, and debugging to ensure optimal performance.
Provide technical support and training to end-users and stakeholders.
Stay current with ServiceNow updates, best practices, and industry trends.
Attention to detail and ability to manage multiple task
Desirable Experience
Experience with CSM, ITAM, and ITOM.
Excellent knowledge of ServiceNow best practices and latest features.
ServiceNow Certified System Administrator (CSA)
Knowledge of ITIL processes
Professional
Minimum of 3 - 5 years of experience with ServiceNow.
Minimum of 5+ years of experience in the IT industry.
Educational Qualifications:
Bachelor's degree in computer science, Information Technology, or related field.
Proficiency in JavaScript, HTML, CSS, and other web technologies.
Experience with ServiceNow integration (REST, SOAP, APIs) and data migration.
Strong problem-solving skills and attention to detail.
Good communication and interpersonal skills.
Ability to work independently and as part of a team.