Overview
Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
No Travel Required
Skills
Telecommunications
Agile
Business Process
Business Support Systems
Change Management
Collaboration
Conflict Resolution
Customization
DevOps
Emerging Technologies
IT Operations
IT Service Management
Innovation
JavaScript
Leadership
Management
Mentorship
Middleware
Negotiations
Network
Network Administration
Operations Support Systems
Order Management
Presentations
Problem Solving
Provisioning
Regulatory Compliance
SAP GRC
Sales
Scripting
ServiceNow
Software Design
Stakeholder Management
Strategic Thinking
Web Services
Job Details
Job Title: Servicenow architect
Location: Remote
Location: Remote
Type: Fulltime
Please look for :
Please look for :
- Servicenow architect with Telecom OSS experience
- ServiceNow GRC experience
We need both or any one of them.
Key Responsibilities
Develop and maintain the enterprise-wide ServiceNow architecture strategy tailored for telecom operations, including ITSM, ITOM, CSM, and custom modules.
Serve as the primary technical authority for ServiceNow initiatives, guiding design, configuration, integration, and deployment activities.
Collaborate with business stakeholders, IT leaders, and cross-functional teams to capture requirements and translate them into scalable ServiceNow solutions.
Lead architectural reviews, solution design sessions, and technical workshops to ensure best practices and telecom-specific compliance.
Oversee complex integrations between ServiceNow and telecom OSS/BSS systems, network management platforms, and external applications.
Mentor and provide technical oversight to ServiceNow developers, administrators, and project teams.
Establish and enforce governance frameworks for platform development, customization, and maintenance.
Stay current on ServiceNow releases, telecom industry trends, and emerging technologies to drive continuous innovation.
Support pre-sales activities and solution presentations for prospective telecom clients or internal stakeholders.
Qualifications
10+ years of IT experience, with 5+ years architecting and implementing ServiceNow solutions.
Proven experience in the telecommunications industry, with understanding of OSS/BSS, network management, and telecom business processes.
ServiceNow Certified Technical Architect (CTA) or similar advanced certifications preferred.
Expert-level knowledge of ServiceNow platform modules (ITSM, ITOM, CSM, HRSD, etc.) and scripting (JavaScript, Glide).
Strong background in designing integrations with third-party systems using APIs, web services, and middleware.
Demonstrated ability to lead and mentor technical teams, manage multiple projects, and communicate effectively with senior leadership.
Excellent problem-solving skills, strategic thinking, and the ability to translate business needs into technical solutions.
Experience with Agile methodologies and DevOps practices is a plus.
Desired Skills
Telecom-specific ServiceNow solution design (e.g., order management, network provisioning, incident and change management for telecom).
Knowledge of regulatory and compliance requirements in the telecom sector.
Strong presentation, negotiation, and stakeholder management skills.
Ability to drive platform adoption and change management initiatives.
Work Environment
This role may require occasional travel to client sites or company offices.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future
Thanks and Regards
Sanket Parate
Talent Acquisition Specialist, KTEK Resourcing
Phone -
Email -
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