Overview
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 6+
Skills
Video
Unified Communications
Customer Facing
Salesforce.com
Collaboration
Workflow
Brand
SIP
VoIP
PBX
Routing
Messaging
Microsoft
Slack
Genesys
Computer Networking
Firewall
Virtual Private Network
QoS
GraphQL
WebSocket
Authentication
OAuth
SAML
SSO
Writing
Communication
Confluence
POSTMAN
Version Control
GitHub
GitLab
Testing
Documentation
Job Details
Title: TECHNICAL WRITER UCAAS/CCAAS INTEGRATIONS
Location: 100% Remote
Duration: 24+Month Contract
Interview: Video interview
We are looking for a skilled Technical Writer with strong knowledge of Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) platforms. In this role, you will create clear, accurate, and customer-facing documentation to support SIP integrations, APIs, and deployment workflows. Your work will directly enable IT administrators, developers, and business users to successfully configure and troubleshoot integrations with leading platforms such as Microsoft Teams, Zoom, Salesforce, and more.
Key Responsibilities
- Develop integration guides, configuration instructions, and troubleshooting content for UCaaS/CCaaS platforms.
- Collaborate with product managers, engineers, and solution architects to gather technical knowledge.
- Translate complex workflows into clear, concise, and user-friendly documentation.
- Maintain consistency with company style guides, branding, and tone.
- Contribute to ongoing updates as products and integrations evolve.
Required Skills & Experience
- Strong understanding of SIP, VoIP, PBX systems, call routing, conferencing, messaging, and APIs.
- Experience documenting integrations with platforms such as Microsoft Teams, Zoom, Slack, RingCentral, Five9, or Genesys.
- Familiarity with networking basics (firewalls, VPNs, QoS, bandwidth).
- Experience with REST APIs, GraphQL, WebSockets, and related documentation.
- Knowledge of authentication standards (OAuth2, SAML, SSO).
- Excellent writing and communication skills with the ability to adapt content for technical and semi-technical audiences.
- Proficiency with Confluence, Swagger/OpenAPI, Postman, and version control systems (GitHub/GitLab).
- Hands-on testing and troubleshooting documentation experience preferred.
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